Remote Access / Tunnel is not working

I tried resetting the connection to see if anything changes but no luck. I can see the chats but I cannot open them up. 

**Error received**
"Failure to load session: Decoding error: The data couldn't be read because it isnt in the correct format"

---
**To Reproduce**
Steps to reproduce the behavior:
1. set up a tunnel. 
2. connect with mobile app
---
