Over 20 years designing and running HR departments from scratch across multinationals, NGOs, startups, and consulting firms in the Americas and EMEA, I've built one core belief: a great hire is only the beginning. This repository documents the frameworks, playbooks, and operating systems I've built to take people from Day 1 through their full journey — onboarding, development, performance, culture, and beyond.
- HR Operating Model — full functional coverage across 6 HR areas
- Onboarding system — preboarding through Day 90 integration
- Learning & Development framework — LMS deployment, leadership pipelines, certification programs
- Performance management — KPI frameworks, OKR design, feedback cycles
- Culture & Engagement — pulse surveys, recognition, employer brand
- Compensation benchmarking — global methodology using Mercer, WTW, Radford, BLS
- HR Operations & Compliance — payroll workflow, global labor law frameworks
- Operating cadence — daily through quarterly rhythms
Downloadable frameworks developed and applied across real HR operations:
- 📄 HR Operating Model & Playbook — Full 6-function HR framework: talent acquisition, onboarding/L&D, performance, culture, compensation, and compliance — with workflows, cadences, and global benchmarking methodology
This framework covers every stage of the employee journey:
Workforce Planning → Talent Acquisition → Onboarding → Learning & Development → Performance → Culture & Engagement → Compensation → Offboarding
Each stage is documented with clear ownership, workflows, timelines, and measurable outcomes.
| Frequency | Focus |
|---|---|
| Daily | Pipeline management, attendance, onboarding tracking |
| Weekly | HR Ops review, recruiting funnel, EOW reporting |
| Bi-Weekly | Payroll processing, dashboard updates |
| Monthly | Headcount review, L&D tracking, recognition |
| Quarterly | Pulse surveys, OKR review, compensation benchmarking, file audits |
| Category | Tools |
|---|---|
| HRIS | SuccessFactors · BambooHR · SAP HR · PeopleSoft · Vensure |
| LMS | TalentLMS · Cornerstone · Workday Learning · Docebo |
| Performance | Lattice · 15Five · Leapsome · Custom KPI Dashboards |
| Payroll | Deel · Vensure · ADP · Gusto |
| Compliance | SOX · ISO 9000–14000 · GDPR · LATAM labor law |
| AI & Automation | Claude AI · ChatGPT · Custom GPT Agents |
Claudia González Tornquist — LinkedIn | GitHub | Think Global Advisory | Buenos Aires, Argentina