Error in M2.3

[alfredogama]

Hello!
I followed all the steps to install the module but I'm getting this error:

Fatal error: Uncaught Error: Cannot instantiate interface Cloudinary\Cloudinary\Core\ConfigurationInterface in ../vendor/magento/framework/ObjectManager/Factory/AbstractFactory.php:121 Stack trace: #0 .../vendor/magento/framework/ObjectManager/Factory/Compiled.php(108): Magento\Framework\ObjectManager\Factory\AbstractFactory->createObject('Cloudinary\Clou...', Array) #1 .../vendor/magento/framework/ObjectManager/Factory/Compiled.php(150): Magento\Framework\ObjectManager\Factory\Compiled->create('Cloudinary\Clou...') #2 .../vendor/magento/framework/ObjectManager/Factory/Compiled.php(79): Magento\Framework\ObjectManager\Factory\Compiled->get('Cloudinary\Clou...') #3 .../vendor/magento/framework/ObjectManager/ObjectManager.php(56): Magento\Framework\ObjectManager\Factory\Compiled->create('Cloudinary\Clou...', Array) #4 /chr in .../vendor/magento/framework/ObjectManager/Factory/AbstractFactory.php on line 121

I tried with
refresh redis
cache flush
reindex

[momoip]

@alfredogama
I'm checking right now; and will let you know once I have insights to share.

[momoip]

@alfredogama
Would you provide me with your cloud_name?

[momoip]

@alfredogama
Please provide your Plan. Also are you trying to install the current extension version in production - 1.17.0 ?

[momoip]

@alfredogama
Would you kindly submit a ticket to https://support.cloudinary.com/hc/en-us/requests/new with your credentials to your environment so we can investigate for you?

[alfredogama]

The cloud name is alpacacollections-com

[alfredogama]

to install the current extension version in production - 1.17.0 ?

Here the version
"cloudinary/cloudinary-magento2": "^1.18",
"community-engineering/language-de_de": "^0.0.29",

[wissam-khalili]

Hi @alfredogama ,

In order to identify the issue here, would you be able to provide our dev team with access credentials to your server (SSH) so they could take a deeper look?

Thanks,
Wissam

[wissam-khalili]

Hi @alfredogama,

Any chance we could get SSH to your environment?

Thanks,
Wissam

[alfredogama]

Yes, I'will send it today El dom, 18 sept 2022 a las 6:12, wissam-khalili ***@***.***>) escribió:

…

Hi @alfredogama <https://github.com/alfredogama>, Any chance we could get SSH to your environment? Thanks, Wissam — Reply to this email directly, view it on GitHub <#117 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAXJMTP7VECCZZQDWAPIZETV632KNANCNFSM553WUL5Q> . You are receiving this because you were mentioned.Message ID: ***@***.***>

-- Saludos, *Alfredo Gama Zapata* RPC Claro: 95-9576013 Web: www.alfredogama.com Facebook: alfredo.gama <http://www.facebook.com/alfredo.gama> twitter: @alfredogama <http://twitter.com/alfredogama> skype: russelgz

[wissam-khalili]

Hi there,

I would like to update you that you have released a new version 1.19.
Could you please try to upgrade and let me know if this issue is till relevant after the upgrade?

Regards,
Wissam