Incorrect daily submissions count

[johanneskruse]

Hi,

I'm running a competition, and multiple participants have reached out to me with a problem: the number of submissions used for the day, "1 out of 2," will be displayed each day, even if they didn't make any submissions that day.

Is there an explanation or solution for this?

Best,
Johannes

[johanneskruse]

My current theory is that even though it might have been submitted on day X, it was only evaluated the day after. Hence, the system would count it as submitted on that day. But I'm not sure.

[Didayolo]

Do you know if at some point the counter is reset? Maybe it is because the server time does not match their time zone.

[johanneskruse]

Participants keep having this issue, even if they haven't submitted for a long period:

[Didayolo]

Users that experiences the problem: dknguyen176, chizhu, axi2017

[johanneskruse]

Users that experiences the problem: dknguyen176, chizhu, axi2017

These are just some of the users; many more have reached out with the same issue.