feat: add ticket-greeter-bot snap-in #62
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General feedback: Please add comments to your code for clarity |
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For actual snap-ins, do remember to fill in the readme here. It serves as a quick way for internal folks looking at the code to understand what the snap-in does, supports, how to configure, etc.
I would add it for this one as well so it is clear what it does if someone comes to look at the example
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| "name": "devrev-snaps-typescript-template", | |||
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You could rename here and in 2 places similar to this one on the lock file to the snap-in's name
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| if (work.type !== "ticket") { |
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I would put this check before picking up severity, because severity is a field specific to tickets and it is not present in the other work types (issue, opportunity, task)
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Also, you could move this "easy" checks to the manifest itself in the form of jq_query. You can check out this example
The advantage (as far as I understand it 🧐) is that we would not be waking up the lambda function that actually executes the code at all for the cases that don't meet the condition. So we don't load the system just to exit from these checks and we save some bucks on AWS. Not a dealbreaker at all, but a minor gain that is normally easy to add in.
| async function greetTicket(event: any) { | ||
| const use_motivating_message = event.input_data.global_values.use_motivating_message; | ||
| const happy_message = event.input_data.global_values.happy_message; | ||
| const motivating_message = event.input_data.global_values.motivating_message; |
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Since these fields are not required on the manifest, I guess there would be a chance that the configuring user deletes the original default value and saves the config with no message at all
Summary
Adds a new snap-in bot that automatically greets users when they create tickets.
The bot supports configurable messages (happy or motivating) based on organization
settings, providing a welcoming experience for new ticket creators.
Connected Issues
ISS-223903 https://app.devrev.ai/devrev/works/ISS-223903
This is an onboarding task.