🎫 Ticket Management System (Laravel 11)

A modern ticket management system built with Laravel 11, designed to simulate a real-world helpdesk platform with role-based access, workflow management and administrative dashboard.

This project demonstrates how to build a scalable and secure web application using Laravel, following best practices for backend architecture and full-stack integration.

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🚀 Tecnologías utilizadas

• Backend: PHP 8.3 · Laravel 11 · MySQL
• Frontend: Inertia.js · Vue.js · Tailwind CSS
• Architecture: MVC · RESTful design
• Gráficos: Chart.js
• Control de acceso: Middleware y Policies
• Testing: PHPUnit · Pest

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✨ Funcionalidades

• CRUD de tickets (crear, ver, editar, eliminar)
• Roles: Admin · Técnico · Usuario
• Flujo de estados: técnico resuelve → usuario cierra
• Dashboard para admins con estadísticas y gráficas
• Filtros y búsqueda avanzada
• Notificaciones por email y en-app
• Validaciones estrictas con Form Requests

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🧠 Technical Highlights

• Clean MVC architecture following Laravel best practices
• Role-based authorization using middleware and policies
• FormRequest validation for cleaner controllers
• Eloquent relationships and optimized database queries
• Separation between backend (Laravel) and frontend (Vue via Inertia)
• Real-world business logic implementation

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🎯 What this project demonstrates

• Full-stack application development with Laravel and Vue.js
• Authentication and role-based access control
• Implementation of real-world workflows (ticket lifecycle)
• Admin dashboard with data visualization
• Clean and maintainable backend architecture

📸 Capturas de pantalla

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🛠️ Instalación local

# Clonar el repositorio
git clone https://github.com/ericcobasdev/ticket-app-laravel.git
cd ticket-app-laravel

# Instalar dependencias
composer install
npm install && npm run build

# Configurar variables de entorno
cp .env.example .env
php artisan key:generate

# Configurar base de datos
php artisan migrate --seed

# Iniciar servidor
php artisan serve

Credenciales de prueba:

Rol	Email	Contraseña
Admin	admin@example.com	password
Técnico	tecnico@example.com	password
Usuario	usuario@example.com	password

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🧪 Tests

php artisan test

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📦 Deploy

Variables de entorno necesarias:

• APP_KEY
• DB_*
• MAIL_*
• QUEUE_CONNECTION

Comandos:

php artisan migrate --force
php artisan config:cache && php artisan route:cache

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📫 Contacto

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📄 Licencia

Este proyecto está bajo licencia MIT.