I am tring to use TicketUpdate method to put a ticket into pending state, I cant put pendingTime to the ticket
$fechar_ticket = Ticket(State='Contingenciado', pendingTime={ 'Diff':10080,})
$client.tc.TicketUpdate(ticket_id=busca_df[0], ticket=fechar_ticket, article=artigo_fechar)
otrs.client.SOAPError: Can't set a ticket on a pending state without pendig time! (TicketUpdate.MissingParameter)
I am tring to use TicketUpdate method to put a ticket into pending state, I cant put pendingTime to the ticket
$fechar_ticket = Ticket(State='Contingenciado', pendingTime={ 'Diff':10080,})
$client.tc.TicketUpdate(ticket_id=busca_df[0], ticket=fechar_ticket, article=artigo_fechar)
otrs.client.SOAPError: Can't set a ticket on a pending state without pendig time! (TicketUpdate.MissingParameter)