Issue with Message Sending in Group Collection

[akanshaaa19]

Summary

GitHub Issue: Message Not Sent in Group Collection

Problem Statement: Messages are not being sent to 2-3 groups within the "Mothers Meeting - Astha" collection.

Expected:

Users expected messages to be sent to all 45 groups within the collection.

Actual:

Messages were not sent to at least 2 groups:

1. D Sarai jahangeer mother's group
2. D Nai awadi gummat -1 Agra

Error Messages:

No specific error messages were noted, but users must manually check each group for message visibility.

Reproduction Steps:

1. Create a group collection titled “Mothers Meeting - Astha” and add 45 groups.
2. Attempt to send messages to all groups.
3. Identify which, if any, groups did not receive the message.

Additional Information:

• Users reported missing messages on April 30, 2026.
• Messages were sent successfully to the two groups after April 30.
• Users are not utilizing any automation flows.
• Users must check each group manually for message visibility as there is no automated error feedback.

Next Steps:
Investigate further on why specific groups were not receiving messages during the identified timeframe.

Source

• Discord thread: https://discord.com/channels/717975833226248303/1504004368993751161
• Reported by: balaji_06083
• Title: Issue with Message Sending in Group Collection

Original message

<@1132952719586492478> The team created the group collection “Mothers Meeting - Astha” and added 45 groups for message sending. However, messages are not being sent to 2–3 groups
Could you please check and let us know how to identify the affected group names and ho to investigate the issue?

Full thread transcript

balaji_06083: <@1132952719586492478> The team created the group collection “Mothers Meeting - Astha” and added 45 groups for message sending. However, messages are not being sent to 2–3 groups
Could you please check and let us know how to identify the affected group names and ho to investigate the issue?

Glific AI doc bot (bot): Hi there! Thanks for flagging this — we can help you pinpoint the 2–3 groups and debug why they didn’t get the message.

• Identify the affected groups:

  • Quick UI check: Go to Group Chats and open a few groups from “Mothers Meeting - Astha”; groups where your message isn’t visible are the ones affected. Group Chats lists only the WhatsApp groups that your linked phone is a member of and lets you send/view messages for each group .
  • Data check: In BigQuery, look at the wa_messages table and filter outgoing messages around the send time; group by wa_group_name to see which of the 45 groups received it — the missing names are your affected groups .

• Investigate common causes:

  • Bot not in those groups: If a group doesn’t appear in Group Chats, the linked phone isn’t a member, so messages won’t send .
  • If you sent via a flow, confirm the flow has only one “Send message” node; for WhatsApp Groups only the first send node runs, later sends/waits are ignored .
  • Check delivery statuses: enable/read Message Events and review Enqueued/Sent/Delivered/Read to spot failures in your logs .
  • If you used a Trigger, ensure it targets WhatsApp Groups and the correct group collection .

Could you confirm how you sent the message (manual from the Collection, Trigger, or a Flow)? If it was a flow/trigger, please share the flow name so we can guide you precisely.
Helpful refs: WhatsApp Groups Automation Features, Message Events.

Glific AI doc bot (bot): Was this helpful in resolving your query? Or do you need further support?

balaji_06083: <@1132952719586492478> Yesterday i was missed the weekly support call , so can we connect today for after 2.00 pm to check some issue in dashbord

sangeetamishra._91310: Sorry Balaji today connecting on call wouldn't be possible - I have pre- scheduled calls till 6 PM. You can create support tickets and I can debug further and debug.

sangeetamishra._91310: Was there any error message shown in the group chats section ?

balaji_06083: <@1132952719586492478> we need to to each group of collection and check , this is the manual process

balaji_06083: we are not using any flow

sangeetamishra._91310: <@1485950976954335232> - Can you add your Organisation name and also can you share the groups were the message didn't get sent.

sangeetamishra._91310: <@1485950976954335232> - Following up on this.

balaji_06083: <@1132952719586492478> the below groups name are message not send
D Sarai jahangeer mother's group
30/04/2026
D Nai awadi gummat -1 Agra
30/04/2026

balaji_06083: Please let us know the exact issue

sangeetamishra._91310: Checking this now sorry was on calls since morning and yesterday was a holiday for us.

sangeetamishra._91310: I see on 30th April one message was not sent but after that messages were sent to both the groups.
<@929190799151865956> - Can we check if we have more details on the error message why it was not sent.