Create a Guide/Template: How to conduct usability tests

[minar68]

Overview

We need to create a guide for usability testing so that we can have a consistent research methods and people can create them without asking other people in the organization on how to do it.

Action Items

The phases in the guide-making process are listed below. Each phase displayed in blue is linked to a wiki page with instructions on how to complete that phase. Open the wiki page in a new tab, copy the instructions for each part into the section labeled 'Tasks' at the bottom of this issue, and complete each task listed.

• Gather Examples Solo (open in a new tab)
• Gather Examples Collaboratively
• Create a Guide Draft
  • If needed, create a template
• Have your guide peer reviewed
• Present your guide for leadership review

Resources/Instructions

• Google Drive Folder for this Guide’s documents and shortcuts (to documents in other locations) 0113 [DRAFT] How to conduct usability tests
• Draft: How to Conduct a Usability Test
• Notes from usability study interviews
• How to Gather Examples & Interview Teams (WIP)
• How to Format a Guide
• How to Peer Review a Guide

Projects to Check

• GreenEarthOS (talk to Bonnie)
• 311 Data (talk to Dana Chen, she is no longer on the project but can still help)
• TDM Calculator (Anam - no longer available, please see TDM usability testing wiki page)
• Civic Tech Index (Ask Maria who to talk to)
• 311 Data (Dana Chen UX lead who is no longer with the project but oversaw usability testing)
• Engage (Eli has been on the project longer than anyone, he is the tech lead)
• Food Oasis (Ask Gigi and Benjamin PMs who to contact. My guess is Tina Moh a former UX team member)
• Hack for LA's Website (Simone UX lead)
• OCS Usability test

Projects to check

• 100 Automations (Ask Henry PM who to talk to)
  • None found on 2022-10-24
• 311 Data (Dana Chen was the UX lead)
  • UXR Interview Instructions
  • 20200810 UX Interview (Elida Mendez) (Need permission)
• Access the Data (Ask Alyssa and Lucy PM who to contact)
  • Past usability tests and records (Need permission)
  • Sample Recruitment message for usability test
  • Website Prototype Usability Test ATD#166 (Need Permission)
  • A/B Testing and Usability Testing of Components ATD#135
  • Usability Testing for High Fidelity Prototypes ATD#102 (Need Permission)
  • Usability Testing for Low/Mid Fidelity Prototypes ATD#88
• BallotNav (Karen is a PM she can tell you who to talk to)
  • Usability Hub Testing for Landing Page Preference BallotNav#413
  • Usability Hub Test for Landing Page BallotNav#379 (Need Permission)
• Civic Tech Jobs (Ask Sharad who to ask)
  • User Flow - Usability Test CivTechJobs#144 (Need some permission)
• Design Systems (ask Hana PM who to contact)
  • None found on 2022-10-25
• Expunge-Assist (formerly known as Record Clearance) (Yumeng UX lead)
  • Second Internal Usability Testing (IUT 2) Research Plan and Guide expunge-assist#663 (Need some permission)
  • Internal Testing Final Report expunge-assist#562
  • Internal Usability Test Analysis expunge-assist#549 (Need some permission)
  • Internal User Research Plan & Guide expunge-assist#507 (Need permission)
  • Usability testing: create participant recruiting screener expunge-assist#468 (Need permission)
  • Usability Testing Planning expunge-assist#442 (Need permission)
  • Usability testing: recruitment text for email outreach expunge-assist#454 (Need permission)
  • Create Public Facing Wiki for Usability Testing expunge-assist#401
• HomeUniteUs (Ask Lark PM)
  • None found on 2022-10-25
• Lucky Parking (Ask Greg, who to talk to)
  • Transcribe Usability Tests Recordings for Low-Fi Prototype Lucky Parking#395 (Need permission)
  • Low - Fi Prototype Usability testing Lucky Parking#391 (Need permission)
• Open Community Survey (Ask JoAnne who to talk to)
  • Usability Testing of OCS 99 NC's Comparative Analysis OCS#41 (Need permission)
  • Link previous UX research to Wiki OCS#98
  • OCS: Impact Research: Create UXR Training Content OCS#96
• TDM Calculator (Anam is no longer available, see https://github.com/hackforla/tdm-calculator/wiki/Usability-Testing-2021-05 for all usability assets)
  • TDM Usability Interviews
  • Usability Testing Round1 (Need permission)
  • Usability Testing Round 2 (Need permission)
  • Create Follow up Email Draft to schedule usability testing TDM#796
• VRMS (Ask Adam PM who to contact or if they have done it)
  • Heuristic analysis of the application - gather things that don't work VRMS#1138
• Youth Justice Nav
  • None found on 2022-10-25

Projects that have not done usability testing

• Brigade Organizer's Playbook (Bonnie)
• Data Science Projects (Abe)
• Civic Tech Structure (Bonnie)
• GreenEarthOS (Puneet)
• Guides (Bonnie)
• Internship project (Priyanaka, Rabia & Bonnie)

Tasks

• This is where you will copy instructions from the wiki page for the step you are currently on.

[minar68]

Projects that have used it:
-tdm calculator
-311-data
-ballotnav
-engage
-HackforLA website
-vrms

[juliagab56]

Currently working on understanding previous notes and research. I'm trying to see if I can use most of it so I don't have to start from scratch but I am working on gathering the research needed from all projects.

[juliagab56]

I'm putting this issue out for adoption! I would like to take on another issue that is more in sync with my current interests. I wasn't able to advance much on this issue so there are no significant updates.

[dialectic51]

I have identified all of the Hack4LA projects with issues related to usability testing. I have also researched existing information on usability testing and constructed a draft guide. I am now in the process of contacting the individual Hack4LA projects to get access to the relevant drives/documents.