[feature]: Extend (E-Mail) notification system

[etaxi341]

Is there an existing issue for this?

• I have searched the existing issues

Summary

E-Mail notification was added recently in dev and preview.

I would like to request another type of notification.
When a user is assigned to a ticket I think it should count the same as when he is subscribed.

Otherwise every user that works on a ticket has to subscribe to it for mail notifications when new comments are added.
Also the user should be notified when he gets assigned to a ticket.

Why should this be worked on?

Better Workflow

[pablohashescobar]

@etaxi341, The behavior you described should already be in place: when a user creates or is assigned an issue, they are automatically subscribed to that issue. If you're not experiencing this, could you please confirm or provide more details on what you're observing?

[etaxi341]

Hello @pablohashescobar , thanks for the fast response :)

I noticed that it automatically subscribes the creator. But when someone for example sets me as the assigned user, then I won't notice this until I look at my open issues.

Or am I missing something?

[pablohashescobar]

I'm not sure I've fully understood your situation, but to clarify, are you not receiving an email notification when someone assigns you to an issue?

[etaxi341]

@pablohashescobar correct. When someone assigns me an issue I don't get notifications in the notification tab and also no email (I am currently on the most recent preview branch with working email notifications for subscribed issues)

[pablohashescobar]

That's strange just to confirm you are on the self hosted version right ? Also do you see any error logs for the worker container.

[etaxi341]

Yes I am on selfhosted.
There are no Error Logs in the worker container, but I found why it happens:

Case 1:

1. User creates a Ticket and does not assign anyone
2. User assigns me after the Ticket was created
3. WORKS! (I get a notification)

Case 2:

1. User creates Ticket and assigns me in the create screen
2. DOES NOT WORK (I dont get a notification)

It would be nice if case 2 would work too because some users already know who the issue should be assigned to.

[pablohashescobar]

Got it @etaxi341, I think we missed this case we will add it. Thanks for pointing out.