ServiceNow_Get_incident_Assigned_To_Me

plugins/servicenow-incidents-assigned-to-me/.codeblocks/block_0.sh

@@ -0,0 +1,4 @@
+curl --location 'https://<YOUR_INSTANCE>.service-now.com/api/now/table/incident?sysparm_query=assigned_to.email%3D<USER_EMAIL>&sysparm_fields=number%2Cshort_description%2Curgency%2Cstate%2Cdescription%2Csys_id' \
+--header 'Authorization: Bearer <ACCESS_TOKEN>' \
+--header 'Content-Type: application/json' \
+

plugins/servicenow-incidents-assigned-to-me/.codeblocks/block_1.sh

@@ -0,0 +1,4 @@
+curl --location 'https://<YOUR_INSTANCE>.service-now.com/api/now/table/sys_journal_field?sysparm_query=element_id=<SYS_ID>' \
+--header 'Authorization: Bearer <ACCESS_TOKEN>' \
+--header 'Content-Type: application/json' \
+

plugins/servicenow-incidents-assigned-to-me/README.md

@@ -1,7 +1,9 @@
 ---
 description: A plugin that allows users to look up incidents assigned to them.
-fidelity: IDEA
+fidelity: GUIDE
 name: Get Incidents Assigned to Me
+difficulty_level: BEGINNER
+time_in_minutes: 20
 purple_chat_link: https://developer.moveworks.com/creator-studio/developer-tools/purple-chat/?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EShow+me+the+incidents+assigned+to+me%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ESearching+for+incidents+assigned+to+you+in+ServiceNow%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI+found+3+incidents+assigned+to+you+in+%3Cb%3EServiceNow%3C%2Fb%3E%3A%3C%2Fp%3E%3Cul%3E%3Cli%3EINC0010023+-+Email+server+is+down%3C%2Fli%3E%3Cli%3EINC0010045+-+User+unable+to+log+in+to+VPN%3C%2Fli%3E%3Cli%3EINC0010051+-+Printer+in+Building+B+is+not+working%3C%2Fli%3E%3C%2Ful%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22INC0010023%22%2C%22connectorName%22%3A%22servicenow%22%7D%2C%7B%22citationTitle%22%3A%22INC0010045%22%2C%22connectorName%22%3A%22servicenow%22%7D%2C%7B%22citationTitle%22%3A%22INC0010051%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%2C%7B%22buttons%22%3A%5B%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
 solution_tags:
 - IT
@@ -10,3 +12,56 @@ systems:
 - servicenow
 
 ---
+## **Introduction:**
+
+The **“Get Incident Assigned to Me”** plugin enables users to instantly view incidents assigned to them in ServiceNow directly through the Moveworks AI Assistant, eliminating the need to manually log in and search. With a simple query, users can access key incident details such as the incident number, short description, assignment status, and assigned group—helping them stay organized and accelerate issue resolution
+
+This guide will walk you through the installation and configuration of the plugin in Agent Studio in just a few minutes. Let’s get started!
+
+## **Prerequisites :**
+
+- Access to Agent Studio
+
+## **What are we building?**
+
+### **Agent Design**
+
+This [purple chat](https://developer.moveworks.com/creator-studio/developer-tools/purple-chat/?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EShow+me+the+incidents+assigned+to+me%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ESearching+for+incidents+assigned+to+you+in+ServiceNow%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI+found+3+incidents+assigned+to+you+in+%3Cb%3EServiceNow%3C%2Fb%3E%3A%3C%2Fp%3E%3Cul%3E%3Cli%3EINC0010023+-+Email+server+is+down%3C%2Fli%3E%3Cli%3EINC0010045+-+User+unable+to+log+in+to+VPN%3C%2Fli%3E%3Cli%3EINC0010051+-+Printer+in+Building+B+is+not+working%3C%2Fli%3E%3C%2Ful%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22INC0010023%22%2C%22connectorName%22%3A%22servicenow%22%7D%2C%7B%22citationTitle%22%3A%22INC0010045%22%2C%22connectorName%22%3A%22servicenow%22%7D%2C%7B%22citationTitle%22%3A%22INC0010051%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%2C%7B%22buttons%22%3A%5B%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D) shows the experience we are going to build.
+
+## **Installation Steps**
+
+While you can create a connector during plugin installation, we recommend setting up the connector in **Agent Studio** beforehand to streamline the process. Please refer to our [**ServiceNow Connector Guide**](https://developer.moveworks.com/marketplace/package/?id=servicenow&hist=home%2Cbrws#how-to-implement) for detailed instructions. Once the connector is configured, proceed with the plugin installation to complete the setup efficiently.
+
+For this plugin, ensure the ServiceNow integration user has the following permissions:
+
+- **Read** access to the `incident` table
+
+After configuring the connector, refer to our [**plugin installation documentation**](https://help.moveworks.com/docs/ai-agent-marketplace-installation) for complete setup instructions.
+
+## **Appendix**
+
+### **API #1: Get Incidents Details by User Email**
+
+```bash
+curl --location 'https://<YOUR_INSTANCE>.service-now.com/api/now/table/incident?sysparm_query=assigned_to.email%3D<USER_EMAIL>&sysparm_fields=number%2Cshort_description%2Curgency%2Cstate%2Cdescription%2Csys_id' \
+--header 'Authorization: Bearer <ACCESS_TOKEN>' \
+--header 'Content-Type: application/json' \
+
+```
+
+**Query Parameters:**
+
+- `User_Email` (string) – Search **Incidents Details** by **User Email**
+
+### **API #2: Get Comments Details by Using** SYS_ID
+
+```bash
+curl --location 'https://<YOUR_INSTANCE>.service-now.com/api/now/table/sys_journal_field?sysparm_query=element_id=<SYS_ID>' \
+--header 'Authorization: Bearer <ACCESS_TOKEN>' \
+--header 'Content-Type: application/json' \
+
+```
+
+**Query Parameters:**
+
+- `sys_id` (string) – Search **Comments Details by Using** SYS_ID