moveworks · indrapaul24 · Jul 4, 2025 · Jul 4, 2025 · Jul 4, 2025
@@ -1,8 +1,8 @@
 ---
 description: A plugin that allows a user to fetch all public Slack channels.
 difficulty_level: BEGINNER
-fidelity: GUIDE
-installation_asset_uuid: e9638b01-e658-4d57-ba6a-f73e43b38d68
+fidelity: TEMPLATE
+installation_asset_uuid: 118bbe0d-ae1e-49d4-8f4a-041c3b61ed04
 name: Lookup Public Slack Channels
 purple_chat_link: https://developer.moveworks.com/creator-studio/developer-tools/purple-chat/?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ECan+you+tell+me+which+public+channels+exist+in+our+workspace%3F%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22I+am+connecting+to+the+%3Cb%3ESlack%3C%2Fb%3E+API+to+retrieve+a+list+of+all+public+channels+in+your+workspace.%22%2C%22status%22%3A%22pending%22%7D%2C%7B%22richText%22%3A%22Successfully+retrieved+the+channel+list+from+%3Cb%3ESlack%3C%2Fb%3E.%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EHere+are+the+%3Cb%3Epublic+Slack+channels%3C%2Fb%3E+currently+available+in+our+workspace%3A%3C%2Fp%3E%5Cn%3Col%3E%5Cn++%3Cli%3E%3Cb%3Erandom%3C%2Fb%3E%3C%2Fli%3E%5Cn++%3Cli%3E%3Cb%3Ecricket%3C%2Fb%3E%3C%2Fli%3E%5Cn++%3Cli%3E%3Cb%3Esocial%3C%2Fb%3E%3C%2Fli%3E%5Cn++%3Cli%3E%3Cb%3Ecreator-studio%3C%2Fb%3E%3C%2Fli%3E%5Cn++%3Cli%3E%3Cb%3Egeneral%3C%2Fb%3E%3C%2Fli%3E%5Cn%3C%2Fol%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
 solution_tags:

@@ -1,17 +1,18 @@
 ---
 description: A plugin that helps security teams stay informed about login activity
   and mitigate risk.
-fidelity: GUIDE
 difficulty_level: BEGINNER
-time_in_minutes: 20
+fidelity: TEMPLATE
+installation_asset_uuid: 0cd3e3af-c41b-4b6d-840f-6e5f175d65b6
 name: Manage Login Activity
 purple_chat_link: https://developer.moveworks.com/creator-studio/developer-tools/purple-chat/?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Show+me+suspicious+Okta+logins+for+the+IT+Support+group%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22User+wants+to+see+suspicious+login+activity+from+Okta+for+the+%27IT+Support%27+group.%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22Found+group+%27IT+Support%27+in+Okta.%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22Analyzed+events+for+suspicious+signals+and+found+2+potential+risks.%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI+found+2+suspicious+login+events+for+the+%3Cb%3EIT+Support%3C%2Fb%3E+group%3A%3C%2Fp%3E%3Cp%3E%3Cb%3E1.+User%3A%3C%2Fb%3E+carlos.rayon%40example.com%3C%2Fp%3E%3Cul%3E%3Cli%3E%3Cb%3ETime%3A%3C%2Fb%3E+2024-05-21+08%3A30+AM+UTC%3C%2Fli%3E%3Cli%3E%3Cb%3ELocation%3A%3C%2Fb%3E+Madrid%2C+Spain+%28New+Location%29%3C%2Fli%3E%3Cli%3E%3Cb%3EDevice%3A%3C%2Fb%3E+Chrome+on+Windows%3C%2Fli%3E%3Cli%3E%3Cb%3ERisk%3A%3C%2Fb%3E+Medium%3C%2Fli%3E%3C%2Ful%3E%3Cp%3E%3Cb%3E2.+User%3A%3C%2Fb%3E+emily.wong%40example.com%3C%2Fp%3E%3Cul%3E%3Cli%3E%3Cb%3ETime%3A%3C%2Fb%3E+2024-05-20+10%3A15+PM+UTC%3C%2Fli%3E%3Cli%3E%3Cb%3ELocation%3A%3C%2Fb%3E+San+Francisco%2C+CA%3C%2Fli%3E%3Cli%3E%3Cb%3EDevice%3A%3C%2Fb%3E+Okta+Verify+on+iPhone%3C%2Fli%3E%3Cli%3E%3Cb%3ERisk%3A%3C%2Fb%3E+High+%28Impossible+travel+detected+from+previous+login%29%3C%2Fli%3E%3C%2Ful%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22Carlos+Rayon%22%2C%22connectorName%22%3A%22okta%22%7D%2C%7B%22citationTitle%22%3A%22Emily+Wong%22%2C%22connectorName%22%3A%22okta%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
 solution_tags:
 - IT
 systems:
 - okta
-
+time_in_minutes: 20
 ---
+
 ## **Introduction :**
 
 The **Manage Login Activity plugin** helps users monitor login activity in Okta through the Moveworks AI Assistant. It enables security teams to identify suspicious behavior such as logins from unknown devices, new locations, or elevated risk levels across specific user groups.

@@ -2,15 +2,15 @@
 description: A plugin that allows for the creation a change request from a problem.
 fidelity: GUIDE
 name: Create a Change Request from a Problem
-difficulty_level: BEGINNER
-time_in_minutes: 20
 purple_chat_link: https://developer.moveworks.com/creator-studio/developer-tools/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+need+to+create+a+change+request+from+a+problem%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22I+can+help+with+that.+Do+you+have+an+incident+number+or+a+description+of+the+problem%3F%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22The+problem+we%27re+having+with+email+server+outages.%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22Searching+ServiceNow+for+problems+matching+%27email+server+outages%27%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22I+found+a+few+problems+in+%3Cb%3EServiceNow%3C%2Fb%3E+related+to+%27email+server+outages%27.+Please+select+the+correct+one%3A%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22PRB0040192%3A+Intermittent+email+delivery+delays%22%7D%2C%7B%22buttonText%22%3A%22PRB0040188%3A+Users+unable+to+access+shared+mailboxes%22%7D%2C%7B%22buttonText%22%3A%22None+of+these%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22PRB0040192%3A+Intermittent+email+delivery+delays%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Got+it.+I%27ll+link+this+change+request+to+problem+%3Cb%3EPRB0040192%3C%2Fb%3E.+What+is+the+reason+for+the+change+and+what+is+the+implementation+plan%3F%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22The+reason+is+to+increase+server+memory+to+handle+peak+load.+The+plan+is+to+schedule+a+maintenance+window+for+Saturday+at+10+PM%2C+apply+the+memory+upgrade%2C+and+monitor+performance+for+2+hours+post-change.%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EOkay%2C+I%27m+ready+to+submit+the+change+request+in+%3Cb%3EServiceNow%3C%2Fb%3E.%3C%2Fp%3E%3Cul%3E%3Cli%3E%3Cb%3EAssociated+Problem%3A%3C%2Fb%3E+PRB0040192%3C%2Fli%3E%3Cli%3E%3Cb%3EReason+for+change%3A%3C%2Fb%3E+Increase+server+memory+to+handle+peak+load.%3C%2Fli%3E%3Cli%3E%3Cb%3EImplementation+plan%3A%3C%2Fb%3E+Schedule+a+maintenance+window+for+Saturday+at+10+PM%2C+apply+the+memory+upgrade%2C+and+monitor+performance+for+2+hours+post-change.%3C%2Fli%3E%3C%2Ful%3E%3Cp%3E%3Cb%3EShall+I+proceed%3F%3C%2Fb%3E%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Submit+Change+Request%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Cancel%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Submit+Change+Request%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22Creating+change+request+from+problem+PRB0040192+in+ServiceNow%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22Done%21+I%27ve+submitted+change+request+%3Cb%3ECHG0070221%3C%2Fb%3E%2C+which+is+now+linked+to+problem+%3Cb%3EPRB0040192%3C%2Fb%3E.%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22CHG0070221%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%2C%22showFeedbackTray%22%3Atrue%7D%5D%7D
 solution_tags:
 - IT
 systems:
 - servicenow
-
+difficulty_level: BEGINNER
+time_in_minutes: 20
 ---
+
 ## Introduction
 
 The **“Create Change Request from Problem”** plugin empowers IT teams to quickly generate a **Change Request** in **ServiceNow** directly from an existing **Problem record** using the Moveworks AI Assistant. This streamlines the change management process by eliminating manual steps, ensuring better tracking, and enabling faster resolution of issues that require infrastructure or process changes.

@@ -1,16 +1,17 @@
 ---
 description: A plugin that allows for an incident to be converted into a problem.
-fidelity: GUIDE
-name: Create a Problem from an Incident
 difficulty_level: INTERMEDIATE
-time_in_minutes: 25
+fidelity: TEMPLATE
+installation_asset_uuid: 90734bf4-dca5-4b0a-8831-123c5db89c00
+name: Create a Problem from an Incident
 purple_chat_link: https://developer.moveworks.com/creator-studio/developer-tools/purple-chat/?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+need+to+convert+an+incident+into+a+problem+in+servicenow%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+can+help+with+that.+What+is+the+incident+number%2C+or+can+you+provide+a+description+to+search+for%3F%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EThe+incident+is+about+the+email+server+being+down.%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22Searching+for+ServiceNow+incidents+with+the+keywords+%5C%22email+server+down%5C%22...%22%2C%22status%22%3A%22pending%22%7D%2C%7B%22richText%22%3A%22Found+3+matching+incidents.%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI+found+a+few+incidents+that+match+your+search.+Please+select+the+correct+one%3A%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22INC0010045+-+Email+server+unresponsive%22%7D%2C%7B%22buttonText%22%3A%22INC0010032+-+Users+reporting+email+delays%22%7D%2C%7B%22buttonText%22%3A%22INC0010019+-+Cannot+connect+to+SMTP+server%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EINC0010045+-+Email+server+unresponsive%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EGreat.+I+will+convert+incident+%3Cb%3EINC0010045%3C%2Fb%3E+into+a+problem.+Can+you+provide+a+short+description+for+the+problem+record%3F%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ERoot+cause+appears+to+be+a+failed+patch+on+the+mail+exchange+server.+It+needs+to+be+investigated+by+the+infrastructure+team.%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22Drafting+problem+record+from+Incident+INC0010045.%22%2C%22status%22%3A%22pending%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EOkay%2C+I%27m+ready+to+create+a+problem+from+incident+%3Cb%3EINC0010045%3C%2Fb%3E+and+assign+it+to+the+%3Cb%3EInfrastructure+Team%3C%2Fb%3E.%3C%2Fp%3E%3Cul%3E%3Cli%3E%3Cb%3EDescription%3C%2Fb%3E%3A+Root+cause+appears+to+be+a+failed+patch+on+the+mail+exchange+server.%3C%2Fli%3E%3C%2Ful%3E%3Cp%3EDoes+this+look+right%3F%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22INC0010045+-+Email+server+unresponsive%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Create+Problem%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Edit%22%2C%22style%22%3A%22outlined%22%7D%2C%7B%22buttonText%22%3A%22Cancel%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ECreate+Problem%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22Creating+Problem+record+from+Incident+INC0010045...%22%2C%22status%22%3A%22pending%22%7D%2C%7B%22richText%22%3A%22Successfully+created+Problem+PRB0040012.%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI%27ve+created+the+problem+record+for+you.%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22PRB0040012%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
 solution_tags:
 - IT
 systems:
 - servicenow
-
+time_in_minutes: 25
 ---
+
 ## **Introduction**
 
 The **“Create a Problem from an Incident”** plugin makes it easy to turn an existing incident into a problem using the Moveworks AI Assistant. This helps IT teams effectively track and resolve recurring or complex issues. It also improves visibility and follow-up by organizing such incidents into dedicated problem records.

@@ -0,0 +1,11 @@
+---
+description: A plugin that allows users to plan the scheduling of approved changes.
+fidelity: IDEA
+name: Schedule a Change
+purple_chat_link: https://developer.moveworks.com/creator-studio/developer-tools/purple-chat?conversation=%7B%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22I+need+to+schedule+an+approved+change+in+ServiceNow%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EOkay%2C+I+can+help+with+that.+What+is+the+Change+Request+number+or+can+you+give+me+some+keywords+to+search+for+it%3F%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22CHG0040551%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22Searching+for+change+request+%3Cb%3ECHG0040551%3C%2Fb%3E+in+ServiceNow.%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI+found+this+change+request%3A%3C%2Fp%3E%3Cul%3E%3Cli%3E%3Cb%3ENumber%3A%3C%2Fb%3E+CHG0040551%3C%2Fli%3E%3Cli%3E%3Cb%3EState%3A%3C%2Fb%3E+Approved%3C%2Fli%3E%3Cli%3E%3Cb%3EShort+Description%3A%3C%2Fb%3E+Increase+the+size+of+the+TEMP+tablespace+for+the+production+database.%3C%2Fli%3E%3C%2Ful%3E%3Cp%3EIs+this+the+correct+one%3F%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Yes%2C+that%27s+right%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22No%2C+search+again%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Yes%2C+that%27s+right%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EGreat.+When+would+you+like+to+schedule+the+planned+start+and+end+for+this+change%3F%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Let%27s+schedule+it+for+tomorrow+from+10+PM+to+11+PM.%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EOkay%2C+I+will+schedule+the+change+request+%3Cb%3ECHG0040551%3C%2Fb%3E+with+the+following+details%3A%3C%2Fp%3E%3Cul%3E%3Cli%3E%3Cb%3EShort+Description%3A%3C%2Fb%3E+Increase+the+size+of+the+TEMP+tablespace+for+the+production+database.%3C%2Fli%3E%3Cli%3E%3Cb%3EPlanned+Start%3A%3C%2Fb%3E+2023-10-27+10%3A00+PM%3C%2Fli%3E%3Cli%3E%3Cb%3EPlanned+End%3A%3C%2Fb%3E+2023-10-27+11%3A00+PM%3C%2Fli%3E%3C%2Ful%3E%3Cp%3EDoes+this+look+correct%3F%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Confirm+Schedule%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Edit+Details%22%2C%22style%22%3A%22outlined%22%7D%2C%7B%22buttonText%22%3A%22Cancel%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Confirm+Schedule%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22Connecting+to+ServiceNow...%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22Updating+schedule+for+change+request+%3Cb%3ECHG0040551%3C%2Fb%3E.%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EDone%21+I%27ve+scheduled+the+change+request.%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22CHG0040551%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
+solution_tags:
+- IT
+systems:
+- servicenow
+
+---
@@ -1,17 +1,18 @@
 ---
 description: A plugin that allows an agent to update the status of a given case.
-fidelity: GUIDE
-name: Update Status of a Case
 difficulty_level: BEGINNER
-time_in_minutes: 10
+fidelity: TEMPLATE
+installation_asset_uuid: 59b3482e-8485-4794-aeb2-0b8fbb8e547f
+name: Update Status of a Case
 num_implementations: 1
 purple_chat_link: https://developer.moveworks.com/creator-studio/developer-tools/purple-chat/?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI%27ve+just+sorted+out+that+network+glitch.+Need+to+mark+it+as+resolved+in+ServiceNow.%3Cbr%3E%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+found+two+cases+for+you+about+network+issues%3Cbr%3E%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3E%3Cp%3ECase+1%3A+IT-12345+-+Network+outage+in+finance+department%3Cbr%3E%3C%2Fp%3E%3C%2Fb%3E%3Cbr%3E%3Cp%3EStatus%3A+In+Progress%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3E%3Cp%3ECase+2%3A+IT-67890+-+Network+speed+issue+in+HR+department%3Cbr%3E%3C%2Fp%3E%3C%2Fb%3E%3Cbr%3E%3Cp%3EStatus%3A+Open%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EIt%27s+the+first+one%3Cbr%3E%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ELet%27s+update+the+status+of+the+case+IT-12345.%3Cbr%3E%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3E%3Cp%3EPlease+confirm+the+case+update%3C%2Fp%3E%3C%2Fb%3E%3Cbr%3E%3Cp%3E%3Cb%3ECase+ID%3A%3C%2Fb%3E+IT-12345%3Cbr%3E%3Cb%3ECurrent+Status%3A%3C%2Fb%3E+In+Progress%3Cbr%3E%3Cb%3ENew+Status%3A%3C%2Fb%3E+Resolved%3Cbr%3E%3Cb%3ESummary%3A%3C%2Fb%3E+Fixed+the+network+outage+reported+by+the+finance+department.%3Cbr%3E%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22style%22%3A%22filled%22%2C%22buttonText%22%3A%22Update+Status+in+SNOW%22%7D%2C%7B%22style%22%3A%22outlined%22%2C%22buttonText%22%3A%22Edit+Details%22%7D%2C%7B%22style%22%3A%22outlined%22%2C%22buttonText%22%3A%22Cancel%22%7D%5D%7D%5D%7D%5D%7D
 solution_tags:
 - IT
 systems:
 - servicenow
-
+time_in_minutes: 10
 ---
+
 ## **Introduction:-**
 
 The **“Update Status of a Case”** plugin allows users to easily update the status of a ServiceNow case directly through the Moveworks AI Assistant. By providing the case number and selecting a status like In Progress, Resolved, or Closed, users can manage incidents faster without navigating ServiceNow. When marking a case as Resolved or Closed, the plugin also collects required fields like Resolution Code and Resolution Notes.