Internal Media player gets stuck while streaming mp4

[godfuture]

Actual behaviour

Nextcloud APP freezes suddenly between first and second minute. Navigating the time bar does not work. Issue is reproducible.

Expected behaviour

Media is played till the end without getting stuck. Navigating the time bar should allow the user to jump into the video without having to watch from the beginning.

Steps to reproduce

1. Upload mp4 file which was produced by mobile phone camera
2. Try watching this video from Android app
3. Check if the video runs till end without freezes.
4. Check if the time bar allows you to skip certain seconds

Environment data

Android version: 7.1.2

Device model: BQ x5Plus

Stock or customized system: lineage is 14.1

Nextcloud app version: 3.3.0

Nextcloud server version: 14.0

Logs

Web server error log

Insert your webserver log here

Nextcloud log (data/nextcloud.log)

Insert your Nextcloud log here

NOTE: Be super sure to remove sensitive data like passwords, note that everybody can look here! You can use the Issue Template application to prefill some of the required information: https://apps.nextcloud.com/apps/issuetemplate

[nextcloud-android-bot]

GitMate.io thinks possibly related issues are #183 (Streaming), #2980 (Prevent NPE on media stream), #3061 (Media Streaming Doesn't Work), #2985 (Backport #2980: prevent NPE on media stream), and #557 (Activity stream).

[tobiasKaminsky]

I recorded a 2 min video with "open camera" on my OnePlus3 with LineageOS, uploaded it to NC server and watched it.
It was working without a problem.

Is this about streaming or is also the downloaded file not working?

Can you provide us additional infos via logcat? https://github.com/nextcloud/android/blob/master/README.md#getting-debug-info-via-logcat

[godfuture]

The downloaded video works well without freezes. Navigating the time bar worked fine.

How could I possibly send you the logcat? Isn't it a bit too sensitive for public?
Is it important to mention that I am using the official Nextcloud docker image on tag "apache" together with nginx as ssl reverse-proxy?

[stale]

This request did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

[stale]

This request did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!