Internal Video viewer: Videos don't stream

[DudeDudeDudeDudeDude]

Actual behaviour

• Tell us what happens
  Videos don't stream

Expected behaviour

• Tell us what should happen
  Videos should stream

Steps to reproduce

I reproduced this on differnet devices:

1. Moto G5, Android 8.1.0

2. Sony Xperia Z, Android 6.01

3. Moto X Play, Android 7.1.1

Environment data

Android version:
see above

Device model:
see above
Stock or customized system:

Nextcloud app version:
3.4.2

Nextcloud server version:

Logs

Web server error log

Insert your webserver log here

Server Configuration

{
    "memcache.local": "\\OC\\Memcache\\APCu",
    "apps_paths": [
        {
            "path": "\/var\/www\/html\/apps",
            "url": "\/apps",
            "writable": false
        },
        {
            "path": "\/var\/www\/html\/custom_apps",
            "url": "\/custom_apps",
            "writable": true
        }
    ],
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "nx1733.your-next.cloud"
    ],
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "dbtype": "mysql",
    "version": "15.0.7.0",
    "overwrite.cli.url": "https:\/\/nx1733.your-next.cloud",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbport": "",
    "dbtableprefix": "oc_",
    "mysql.utf8mb4": true,
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "redis": {
        "host": "***REMOVED SENSITIVE VALUE***",
        "port": "6379",
        "timeout": "1.5",
        "dbindex": "0"
    },
    "filelocking.enabled": "true",
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "mail_smtpmode": "smtp",
    "mail_smtpauthtype": "LOGIN",
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "log_type": "syslog",
    "syslog_tag": "nextcloud-nx1733",
    "simpleSignUpLink.shown": "false",
    "upgrade.disable-web": "true",
    "updatechecker": "true",
    "twofactor_enforced": "true",
    "twofactor_enforced_groups": [
        "admin"
    ],
    "twofactor_enforced_excluded_groups": [
        "***REMOVED SENSITIVE VALUE***",
        "***REMOVED SENSITIVE VALUE***"
    ],
    "loglevel": 2,
    "maintenance": false
}
**NOTE:** Be super sure to remove sensitive data like passwords, note that everybody can look here! You can use the Issue Template application to prefill some of the required information: https://apps.nextcloud.com/apps/issuetemplate

[nextcloud-android-bot]

GitMate.io thinks possibly related issues are #183 (Streaming), #219 (Delay on internal picture viewer), #3621 (Internal picture Viewer: delays and malefunktion), #3494 (Video streaming stops after minutes of playback), and #379 ([Feature request] Enable video streaming).

[tobiasKaminsky]

Depending on the video format it can happen that the internal player is not capable of playing them.
Can you try to stream it with an external app, e.g. VLC?

[DudeDudeDudeDudeDude]

Sorry for the late answer. The video formats used are .mov or .mp4. Of course I could try to stream it with VLC. But I think the app should be able to stream the videos itself.

[tobiasKaminsky]

If you have a video that you can share with me:
Can you create us a test account, test if the problem occurs also there and if so send the credentials to tobias at nextcloud dot com with a reference to this issue?

[DudeDudeDudeDudeDude]

I created a test account for you, put a folder with pictures and a folder with videos in there. The problems occur there as well. Please check it out. I sent you the credentials to your email adress mentioned above.

[tobiasKaminsky]

I could successfully play both videos.
However it took quite a long time ~20s to see a video. Before that I only saw "loading".
I tested this on Android 9 emulator.

[DudeDudeDudeDudeDude]

I tried this as well. And I can not play neither of the videos. After about 20 seceonds or so, the videos seems to start, but it stops again immediately. It doesn't seem to load at all. The loading bar stops. I attached a screenshot. I'm using Android 8.1.0 on a MotoG5 (XT1676)

[stale]

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