Video does not play

[rav123]

Hello.
I'm using FileRun version 2019.12.25 with API on as a server, nginx SSL with self signed certificate.
Mobile app Nextcloud 3.12.0 (Jun 10,2020) from Market (I also tried 3.11 and earlier versions) on Samsung s9 Android 10 firmware G965FXXS9DTD7.
App connects fine but can't open video files (mp4) in a buildin player in both "@Home" and "@shares" folders.
In the '@Home' folder (and sub-folders) I can play video in an external player (vlc for example).
But in the '@shares' folder (and sub-folders) no video can be opened even with an external player.
Logcat files attached.
s9-nextcloud-home-no-int-video.log
s9-nextcloud-shares-no-ext-video.log
s9-nextcloud-shares-no-int-video.log

PS: I tried another file explorer with ownCloud connector and it plays video everywhere.

[tobiasKaminsky]

What happens if you download those files?
When you click on it, you stream it, and this might be the problem.
You say "shares": how is this shared?

[rav123]

What happens if you download those files?
I can download it.
When you click on it, you stream it, and this might be the problem.
I need it to be streamed.
You say "shares": how is this shared?
These video files are shared by FileRun web interface. Shared by other users to me.

If you look at attached logcat files you will see a crash like this:
06-13 11:06:22.519 14368 14368 E AndroidRuntime: FATAL EXCEPTION: main
06-13 11:06:22.519 14368 14368 E AndroidRuntime: Process: com.ocloud24.android, PID: 14368
06-13 11:06:22.519 14368 14368 E AndroidRuntime: java.lang.RuntimeException: Unable to start receiver com.ocloud24.android.broadcastreceivers.BootupBroadcastReceiver: java.lang.IllegalStateException: Not allowed to start service Intent { act=com.ocloud24.android.services.observer.FileObserverService.action.START_OBSERVATION cmp=com.ocloud24.android/.services.observer.FileObserverService }: app is in background uid UidRecord{48f25b8 u0a307 RCVR idle change:uncached procs:1 proclist:14368, seq(0,0,0)}
06-13 11:06:22.519 14368 14368 E AndroidRuntime: at android.app.ActivityThread.handleReceiver(ActivityThread.java:4038)
06-13 11:06:22.519 14368 14368 E AndroidRuntime: at android.app.ActivityThread.access$1500(ActivityThread.java:269)
06-13 11:06:22.519 14368 14368 E AndroidRuntime: at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2021)
06-13 11:06:22.519 14368 14368 E AndroidRuntime: at android.os.Handler.dispatchMessage(Handler.java:107)
06-13 11:06:22.519 14368 14368 E AndroidRuntime: at android.os.Looper.loop(Looper.java:237)
06-13 11:06:22.519 14368 14368 E AndroidRuntime: at android.app.ActivityThread.main(ActivityThread.java:7857)
06-13 11:06:22.519 14368 14368 E AndroidRuntime: at java.lang.reflect.Method.invoke(Native Method)
06-13 11:06:22.519 14368 14368 E AndroidRuntime: at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:493)
06-13 11:06:22.519 14368 14368 E AndroidRuntime: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1076)
06-13 11:06:22.519 14368 14368 E AndroidRuntime: Caused by: java.lang.IllegalStateException: Not allowed to start service Intent { act=com.ocloud24.android.services.observer.FileObserverService.action.START_OBSERVATION cmp=com.ocloud24.android/.services.observer.FileObserverService }: app is in background uid UidRecord{48f25b8 u0a307 RCVR idle change:uncached procs:1 proclist:14368, seq(0,0,0)}
06-13 11:06:22.519 14368 14368 E AndroidRuntime: at android.app.ContextImpl.startServiceCommon(ContextImpl.java:1688)
06-13 11:06:22.519 14368 14368 E AndroidRuntime: at android.app.ContextImpl.startService(ContextImpl.java:1633)
06-13 11:06:22.519 14368 14368 E AndroidRuntime: at android.content.ContextWrapper.startService(ContextWrapper.java:683)
06-13 11:06:22.519 14368 14368 E AndroidRuntime: at android.content.ContextWrapper.startService(ContextWrapper.java:683)
06-13 11:06:22.519 14368 14368 E AndroidRuntime: at com.ocloud24.android.services.observer.FileObserverService.initialize(FileObserverService.java:102)
06-13 11:06:22.519 14368 14368 E AndroidRuntime: at com.ocloud24.android.broadcastreceivers.BootupBroadcastReceiver.onReceive(BootupBroadcastReceiver.java:55)
06-13 11:06:22.519 14368 14368 E AndroidRuntime: at android.app.ActivityThread.handleReceiver(ActivityThread.java:4029)
06-13 11:06:22.519 14368 14368 E AndroidRuntime: ... 8 more

[tobiasKaminsky]

Do you run the app in Knox or Android for Work or similar?

[rav123]

Do you run the app in Knox or Android for Work or similar?

No.
I've updated my S9 Plus firmware to G965FXXAETG3, it didn't help to resolve this issue.

[rav123]

I have also got and installed a LetsEncrypt SSL certificate for my FileRun server, nothing changed.

[rav123]

Tried nextcloud app version 3.12.1 on my old Redmi 3S with android 6.0.1.

It also doesn't play videos from "@shares" folder.

Digging logcat I found:

28394	08-03 23:30:31.458	7108	D	RefreshFolderOperation	Checking changes in NEXTCLOUDTOKEN3@rav5.ru/@Shares/(1) rav/(1) test3/
28395	08-03 23:30:31.460	7108	D	OwnCloudClient #0	REQUEST PROPFIND /remote.php/webdav/%40Shares/(1)%20rav/(1)%20test3/
28401	08-03 23:30:31.554	7108	I	RefreshFolderOperation	Checked NEXTCLOUDTOKEN3@rav5.ru/@Shares/(1) rav/(1) test3/ : changed
28402	08-03 23:30:31.556	7108	D	OwnCloudClient #0	REQUEST PROPFIND /remote.php/webdav/%40Shares/(1)%20rav/(1)%20test3/
28418	08-03 23:30:31.820	7108	I	ReadFolderRemoteOperation	Synchronized /@Shares/(1) rav/(1) test3/: Operation finished with HTTP status code 207 (success)
28419	08-03 23:30:31.820	7108	D	RefreshFolderOperation	Synchronizing NEXTCLOUDTOKEN3@rav5.ru/@Shares/(1) rav/(1) test3/
28426	08-03 23:30:31.837	7108	D	RefreshFolderOperation	Remote folder /@Shares/(1) rav/(1) test3/ changed - starting update of local data 
28439	08-03 23:30:32.009	7108	D	FileDataStorageManager	Saving folder /@Shares/(1) rav/(1) test3/ with 23 children and 0 files to remove
28451	08-03 23:30:32.279	7108	D	FileDataStorageManager	Sending 24 operations to FileContentProvider
28452	08-03 23:30:32.279	7108	D	FileContentProvider	applying batch in provider com.owncloud.android.providers.FileContentProvider@32ceac1 (temporary: false)
28468	08-03 23:30:32.361	7108	D	FileContentProvider	applied batch in provider com.owncloud.android.providers.FileContentProvider@32ceac1
28484	08-03 23:30:32.426	7108	D	RefreshFolderOperation	Send broadcast com.owncloud.android.operations.RefreshFolderOperation.EVENT_SINGLE_FOLDER_CONTENTS_SYNCED
28486	08-03 23:30:32.432	7108	D	FileDisplayActivity	Received broadcast com.owncloud.android.operations.RefreshFolderOperation.EVENT_SINGLE_FOLDER_CONTENTS_SYNCED
28487	08-03 23:30:32.436	7108	D	OwnCloudClient #0	REQUEST GET /ocs/v2.php/apps/files_sharing/api/v1/shares
28521	08-03 23:30:32.533	7108	W	HttpMethodBase	Going to buffer response body of large or unknown size. Using getResponseBodyAsStream instead is recommended.
**28522	08-03 23:30:32.544	7108	E	ShareToRemoteOperationResultParser	Error parsing response from server 
28523	08-03 23:30:32.544	7108	E	ShareToRemoteOperationResultParser	org.xmlpull.v1.XmlPullParserException: Unexpected token (position:TEXT {"ocs":{"meta":{...@1:75 in java.io.InputStreamReader@628dd38)** 
28524	08-03 23:30:32.544	7108	E	ShareToRemoteOperationResultParser	at org.kxml2.io.KXmlParser.next(KXmlParser.java:432)
28525	08-03 23:30:32.544	7108	E	ShareToRemoteOperationResultParser	at org.kxml2.io.KXmlParser.next(KXmlParser.java:313)
28526	08-03 23:30:32.544	7108	E	ShareToRemoteOperationResultParser	at org.kxml2.io.KXmlParser.nextTag(KXmlParser.java:2048)
28527	08-03 23:30:32.544	7108	E	ShareToRemoteOperationResultParser	at com.owncloud.android.lib.resources.shares.ShareXMLParser.parseXMLResponse(ShareXMLParser.java:160)
28528	08-03 23:30:32.544	7108	E	ShareToRemoteOperationResultParser	at com.owncloud.android.lib.resources.shares.ShareToRemoteOperationResultParser.parse(ShareToRemoteOperationResultParser.java:77)
28529	08-03 23:30:32.544	7108	E	ShareToRemoteOperationResultParser	at com.owncloud.android.lib.resources.shares.GetSharesForFileRemoteOperation.run(GetSharesForFileRemoteOperation.java:103)
28530	08-03 23:30:32.544	7108	E	ShareToRemoteOperationResultParser	at com.owncloud.android.lib.common.operations.RemoteOperation.execute(RemoteOperation.java:181)
28531	08-03 23:30:32.544	7108	E	ShareToRemoteOperationResultParser	at com.owncloud.android.operations.RefreshFolderOperation.refreshSharesForFolder(RefreshFolderOperation.java:609)
28532	08-03 23:30:32.544	7108	E	ShareToRemoteOperationResultParser	at com.owncloud.android.operations.RefreshFolderOperation.run(RefreshFolderOperation.java:249)
28533	08-03 23:30:32.544	7108	E	ShareToRemoteOperationResultParser	at com.owncloud.android.lib.common.operations.RemoteOperation.run(RemoteOperation.java:357)
28534	08-03 23:30:32.544	7108	E	ShareToRemoteOperationResultParser	at java.lang.Thread.run(Thread.java:818)
28535	08-03 23:30:32.544	7108	D	RefreshFolderOperation	Send broadcast com.owncloud.android.operations.RefreshFolderOperation.EVENT_SINGLE_FOLDER_SHARES_SYNCED
28573	08-03 23:30:32.831	7108	D	FileDisplayActivity	Setting progress visibility to true
28575	08-03 23:30:32.832	7108	D	FileDisplayActivity	Received broadcast com.owncloud.android.operations.RefreshFolderOperation.EVENT_SINGLE_FOLDER_SHARES_SYNCED
28617	08-03 23:30:33.192	7108	D	FileDisplayActivity	Setting progress visibility to false
29152	08-03 23:30:38.104	7108	I	art	Background partial concurrent mark sweep GC freed 39674(2MB) AllocSpace objects, 21(2MB) LOS objects, 35% free, 29MB/45MB, paused 4.595ms total 134.628ms
29154	08-03 23:30:38.107	7108	D	ThumbnailsCacheManager	generate thumbnail: 200016400018_276438.jpg URI: https://rav5.ru/index.php/apps/files/api/v1/thumbnail/256/256/%40Shares/(1)%20rav/(1)%20test3/200016400018_276438.jpg
29155	08-03 23:30:38.108	7108	D	OwnCloudClient #0	REQUEST GET /index.php/apps/files/api/v1/thumbnail/256/256/%40Shares/(1)%20rav/(1)%20test3/200016400018_276438.jpg
29647	08-03 23:30:40.187	7108	D	ThumbnailsCacheManager	add thumbnail to cache: 200016400018_276438.jpg
29650	08-03 23:30:40.208	7108	D	ThumbnailsCacheManager	generate thumbnail: 200033300610_239523.jpg URI: https://rav5.ru/index.php/apps/files/api/v1/thumbnail/256/256/%40Shares/(1)%20rav/(1)%20test3/200033300610_239523.jpg
29651	08-03 23:30:40.209	7108	D	OwnCloudClient #0	REQUEST GET /index.php/apps/files/api/v1/thumbnail/256/256/%40Shares/(1)%20rav/(1)%20test3/200033300610_239523.jpg
29698	08-03 23:30:40.800	7108	D	ThumbnailsCacheManager	add thumbnail to cache: 200033300610_239523.jpg
29700	08-03 23:30:40.829	7108	D	ThumbnailsCacheManager	generate thumbnail: 200067600891_122044.jpg URI: https://rav5.ru/index.php/apps/files/api/v1/thumbnail/256/256/%40Shares/(1)%20rav/(1)%20test3/200067600891_122044.jpg
29701	08-03 23:30:40.830	7108	D	OwnCloudClient #0	REQUEST GET /index.php/apps/files/api/v1/thumbnail/256/256/%40Shares/(1)%20rav/(1)%20test3/200067600891_122044.jpg
29831	08-03 23:30:41.376	7108	D	ThumbnailsCacheManager	add thumbnail to cache: 200067600891_122044.jpg
29838	08-03 23:30:41.413	7108	D	ThumbnailsCacheManager	generate thumbnail: 200070200242_93496.jpg URI: https://rav5.ru/index.php/apps/files/api/v1/thumbnail/256/256/%40Shares/(1)%20rav/(1)%20test3/200070200242_93496.jpg
29839	08-03 23:30:41.413	7108	D	OwnCloudClient #0	REQUEST GET /index.php/apps/files/api/v1/thumbnail/256/256/%40Shares/(1)%20rav/(1)%20test3/200070200242_93496.jpg
29919	08-03 23:30:41.837	7108	D	ThumbnailsCacheManager	add thumbnail to cache: 200070200242_93496.jpg
30477	08-03 23:30:45.264	7108	V	PreviewMediaFragment	onCreateView
30508	08-03 23:30:45.507	7108	V	PreviewMediaFragment	onActivityCreated
30509	08-03 23:30:45.511	7108	V	PreviewMediaFragment	onStart
30516	08-03 23:30:45.532	7108	V	PreviewMediaFragment	onResume

[tobiasKaminsky]

There seems to be a problem while parsing sharees…
Can you create us a test account, create such shared folder, test if the problem occurs also there and if so send the credentials to tobias at nextcloud dot com with a reference to this issue?

[rav123]

There seems to be a problem while parsing sharees…
Can you create us a test account, create such shared folder, test if the problem occurs also there and if so send the credentials to tobias at nextcloud dot com with a reference to this issue?

Hi. I've sent you an email with the test account credentials .

[SimplyCorbett]

Running on Linux so not sure how to get the debug info.

Using android 3.13.0 and trying to play H264 4K videos taken with my phone. The android app cannot play them.

Can confirm that they work when:

• Downloaded and played from my phone
• Shared on the web. Phone can play it over firefox.

[rav123]

Hi. Do you still need an access to my cloud?

[stale]

This bug report did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

[SimplyCorbett]

This bug report did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

Hi bot.

It would be nice to get a report from the developers. I'm not sure why this bot is setup to auto close tickets that are not resolved.