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Description
Certain encrypted files have been corrupted on external Dropbox drive. I believe it happened when I have changed user password or when it ran out of free space.
Removing files from Dropbox to increase file space does not solve the problem.
Also, I can't login to Android app anymore with new password (error: server took too long to respond)
Nextcloud OSX app reports errors: Connection closed. Operation canceled
Steps to reproduce
- Change password / run out of space in Dropbox?
- Try to sync
Expected behaviour
Files should sync and open
Actual behaviour
Files opened in browsers display error (An error occured: Bad signature)
Files opened locally contain
HBEGIN:oc_encryption_module:OC_DEFAULT_MODULE:cipher:AES-256-CTR:signed:true:HEND------------------------------------------------------------------------------------------------------------
Server configuration
Operating system:
Debian 8.6
Web server:
nginx/1.10.2
Database:
mysql 5.7.17
PHP version:
7.0.14
Nextcloud version: (see Nextcloud admin page)
11.0.1 (stable)
Updated from an older Nextcloud/ownCloud or fresh install:
fresh install
Where did you install Nextcloud from:
https://nextcloud.com/install/#instructions-server
Signing status:
Signing status
No errors have been found.
List of activated apps:
App list
Enabled:
- activity: 2.4.1
- comments: 1.1.0
- dav: 1.1.1
- encryption: 1.4.1
- federatedfilesharing: 1.1.1
- federation: 1.1.1
- files: 1.6.1
- files_external: 1.1.2
- files_pdfviewer: 1.0.1
- files_sharing: 1.1.1
- files_texteditor: 2.2
- files_trashbin: 1.1.0
- files_versions: 1.4.0
- files_videoplayer: 1.0.0
- firstrunwizard: 2.0
- gallery: 16.0.0
- logreader: 2.0.0
- lookup_server_connector: 1.0.0
- nextcloud_announcements: 1.0
- notifications: 1.0.1
- password_policy: 1.1.0
- provisioning_api: 1.1.0
- serverinfo: 1.1.1
- sharebymail: 1.0.1
- survey_client: 0.1.5
- systemtags: 1.1.3
- theming: 1.1.1
- twofactor_backupcodes: 1.0.0
- updatenotification: 1.1.1
- workflowengine: 1.1.1
Disabled:
- admin_audit
- external
- files_accesscontrol
- files_automatedtagging
- files_retention
- templateeditor
- user_external
- user_ldap
- user_saml
The content of config/config.php:
Config report
{
"system": {
"instanceid": "oc3iptdhr08a",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"cloud.patrykkalinowski.com"
],
"datadirectory": "\/home\/patryk\/Public\/cloud.patrykkalinowski.com\/data",
"overwrite.cli.url": "https:\/\/cloud.patrykkalinowski.com",
"dbtype": "mysql",
"version": "11.0.1.2",
"dbname": "patrykkalinowski_nextcloud",
"dbhost": "localhost",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"logtimezone": "UTC",
"installed": true,
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "localhost",
"port": 6379
}
}
}
Are you using external storage, if yes which one: local/smb/sftp/...
Dropbox and Google Drive
Are you using encryption: yes/no
yes
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
no
Client configuration
Browser:
Operating system:
Logs
Web server error log
Web server error log
Insert your webserver log here
Nextcloud log (data/nextcloud.log)
Nextcloud log
Too big to copy here
Browser log
Browser log
Insert your browser log here, this could for example include:
a) The javascript console log
b) The network log
c) ...