[Bug]: Unable to Open Accounts Page: `Call to a member function getGID() on null`

[lzlrd]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

Getting an Internal Server Error when opening the Accounts page. The log states:

"Call to a member function getGID() on null in file '/var/www/html/apps/settings/lib/Controller/UsersController.php' line 137"

This seems to be caused as of 6d8c49f.

Steps to reproduce

1. As an admin, click the dropdown for your user icon in thr top right corner.
2. Click Accounts

Expected behavior

To see the Accounts page.

Nextcloud Server version

31

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.3

Web server

Nginx

Database engine version

PostgreSQL

Is this bug present after an update or on a fresh install?

Updated from a MINOR version (ex. 32.0.1 to 32.0.2)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

{
    "system": {
        "memcache.local": "\\OC\\Memcache\\APCu",
        "apps_paths": [
            {
                "path": "\/var\/www\/html\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/html\/custom_apps",
                "url": "\/custom_apps",
                "writable": true
            }
        ],
        "upgrade.disable-web": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "pgsql",
        "version": "31.0.4.1",
        "overwrite.cli.url": "https:\/\/cloud.ayoo.by",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "maintenance": false,
        "maintenance_window_start": 1,
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "password": "***REMOVED SENSITIVE VALUE***",
            "port": 6379,
            "dbindex": 3
        },
        "trusted_domains": [
            "cloud.ayoo.by",
            "cloud.thezest.dev"
        ],
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "default_phone_region": "GB",
        "twofactor_enforced": "true",
        "twofactor_enforced_groups": [],
        "twofactor_enforced_excluded_groups": [],
        "mail_smtpmode": "smtp",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtptimeout": 30,
        "mail_sendmailmode": "smtp",
        "mail_smtpport": "465",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "forbidden_filename_basenames": [
            "con",
            "prn",
            "aux",
            "nul",
            "com0",
            "com1",
            "com2",
            "com3",
            "com4",
            "com5",
            "com6",
            "com7",
            "com8",
            "com9",
            "com\u00b9",
            "com\u00b2",
            "com\u00b3",
            "lpt0",
            "lpt1",
            "lpt2",
            "lpt3",
            "lpt4",
            "lpt5",
            "lpt6",
            "lpt7",
            "lpt8",
            "lpt9",
            "lpt\u00b9",
            "lpt\u00b2",
            "lpt\u00b3"
        ],
        "forbidden_filename_characters": [
            "<",
            ">",
            ":",
            "\"",
            "|",
            "?",
            "*",
            "\\",
            "\/"
        ],
        "forbidden_filename_extensions": [
            " ",
            ".",
            ".filepart",
            ".part"
        ],
        "defaultapp": "dashboard,files",
        "app_install_overwrite": [
            "camerarawpreviews",
            "maps"
        ],
        "davstorage.request_timeout": 30,
        "mail_smtpdebug": "false",
        "loglevel": "2",
        "mail_smtpauth": true,
        "mail_smtpsecure": "ssl",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "allow_local_remote_servers": true
    }
}

List of activated Apps

Enabled:
  - activity: 4.0.0
  - app_api: 5.0.2
  - assistant: 2.4.0
  - bruteforcesettings: 4.0.0
  - calendar: 5.2.2
  - camerarawpreviews: 0.8.7
  - circles: 31.0.0
  - cloud_federation_api: 1.14.0
  - comments: 1.21.0
  - contacts: 7.0.6
  - contactsinteraction: 1.12.0
  - cookbook: 0.11.3
  - dashboard: 7.11.0
  - dav: 1.33.0
  - electronicsignatures: 3.0.5
  - end_to_end_encryption: 1.17.0
  - external: 6.0.2
  - federatedfilesharing: 1.21.0
  - federation: 1.21.0
  - files: 2.3.1
  - files_downloadlimit: 4.0.0
  - files_external: 1.23.0
  - files_pdfviewer: 4.0.0
  - files_photospheres: 1.31.0
  - files_reminders: 1.4.0
  - files_sharing: 1.23.1
  - files_trashbin: 1.21.0
  - files_versions: 1.24.0
  - firstrunwizard: 4.0.0
  - forms: 5.1.0
  - integration_gitlab: 3.1.2
  - integration_google: 3.2.0
  - integration_onedrive: 3.3.1
  - integration_openai: 3.5.0
  - logreader: 4.0.0
  - lookup_server_connector: 1.19.0
  - mail: 5.0.3
  - maps: 1.5.0
  - music: 2.1.4
  - nextcloud_announcements: 3.0.0
  - notes: 4.12.0
  - notifications: 4.0.0
  - notify_push: 1.0.0
  - oauth2: 1.19.1
  - oidc: 1.6.1
  - password_policy: 3.0.0
  - photos: 4.0.0-dev.1
  - previewgenerator: 5.8.0
  - privacy: 3.0.0
  - profile: 1.0.0
  - provisioning_api: 1.21.0
  - quota_warning: 1.21.0
  - recognize: 9.0.1
  - recommendations: 4.0.0
  - related_resources: 2.0.0
  - richdocuments: 8.6.4
  - richdocumentscode: 24.4.1303
  - serverinfo: 3.0.0
  - settings: 1.14.0
  - sharebymail: 1.21.0
  - sociallogin: 6.0.1
  - spreed: 21.0.4
  - survey_client: 3.0.0
  - suspicious_login: 9.0.1
  - systemtags: 1.21.1
  - tasks: 0.16.1
  - text: 5.0.0
  - theming: 2.6.1
  - twofactor_admin: 4.8.0
  - twofactor_backupcodes: 1.20.0
  - twofactor_email: 2.8.0
  - twofactor_nextcloud_notification: 5.0.0
  - twofactor_totp: 13.0.0-dev.0
  - twofactor_webauthn: 2.1.0
  - updatenotification: 1.21.0
  - user_status: 1.11.0
  - viewer: 4.0.0
  - weather_status: 1.11.0
  - webhook_listeners: 1.2.0
  - welcome: 1.2.1
  - workflowengine: 2.13.0
Disabled:
  - admin_audit: 1.21.0
  - context_chat: 4.3.0 (installed 4.3.0)
  - encryption: 2.19.0
  - support: 3.0.0 (installed 3.0.0)
  - user_ldap: 1.22.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

{ "reqId": "mpZJlR9h6oEggXS4fg9z", "level": 3, "time": "2025-05-05T14:13:39+00:00", "remoteAddr": "***REMOVED SENSITIVE VALUE***", "user": "***REMOVED SENSITIVE VALUE***", "app": "index", "method": "GET", "url": "/settings/users", "message": "Call to a member function getGID() on null in file '/var/www/html/apps/settings/lib/Controller/UsersController.php' line 137", "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36 Edg/136.0.0.0", "version": "31.0.4.1", "exception": { "Exception": "Exception", "Message": "Call to a member function getGID() on null in file '/var/www/html/apps/settings/lib/Controller/UsersController.php' line 137", "Code": 0, "Trace": [{ "file": "/var/www/html/lib/private/AppFramework/App.php", "line": 161, "function": "dispatch", "class": "OC\\AppFramework\\Http\\Dispatcher", "type": "->", "args": [{ "__class__": "OCA\\Settings\\Controller\\UsersController" }, "usersList"] }, { "file": "/var/www/html/lib/private/Route/Router.php", "line": 307, "function": "main", "class": "OC\\AppFramework\\App", "type": "::", "args": ["OCA\\Settings\\Controller\\UsersController", "usersList", { "__class__": "OC\\AppFramework\\DependencyInjection\\DIContainer" }, { "_route": "settings.users.userslist" }] }, { "file": "/var/www/html/lib/base.php", "line": 1025, "function": "match", "class": "OC\\Route\\Router", "type": "->", "args": ["/settings/users"] }, { "file": "/var/www/html/index.php", "line": 24, "function": "handleRequest", "class": "OC", "type": "::", "args": [] }], "File": "/var/www/html/lib/private/AppFramework/Http/Dispatcher.php", "Line": 146, "Previous": { "Exception": "Error", "Message": "Call to a member function getGID() on null", "Code": 0, "Trace": [{ "file": "/var/www/html/lib/private/AppFramework/Http/Dispatcher.php", "line": 200, "function": "usersList", "class": "OCA\\Settings\\Controller\\UsersController", "type": "->", "args": [] }, { "file": "/var/www/html/lib/private/AppFramework/Http/Dispatcher.php", "line": 114, "function": "executeController", "class": "OC\\AppFramework\\Http\\Dispatcher", "type": "->", "args": [{ "__class__": "OCA\\Settings\\Controller\\UsersController" }, "usersList"] }, { "file": "/var/www/html/lib/private/AppFramework/App.php", "line": 161, "function": "dispatch", "class": "OC\\AppFramework\\Http\\Dispatcher", "type": "->", "args": [{ "__class__": "OCA\\Settings\\Controller\\UsersController" }, "usersList"] }, { "file": "/var/www/html/lib/private/Route/Router.php", "line": 307, "function": "main", "class": "OC\\AppFramework\\App", "type": "::", "args": ["OCA\\Settings\\Controller\\UsersController", "usersList", { "__class__": "OC\\AppFramework\\DependencyInjection\\DIContainer" }, { "_route": "settings.users.userslist" }] }, { "file": "/var/www/html/lib/base.php", "line": 1025, "function": "match", "class": "OC\\Route\\Router", "type": "->", "args": ["/settings/users"] }, { "file": "/var/www/html/index.php", "line": 24, "function": "handleRequest", "class": "OC", "type": "::", "args": [] }], "File": "/var/www/html/apps/settings/lib/Controller/UsersController.php", "Line": 137 }, "message": "Call to a member function getGID() on null in file '/var/www/html/apps/settings/lib/Controller/UsersController.php' line 137", "exception": [], "CustomMessage": "Call to a member function getGID() on null in file '/var/www/html/apps/settings/lib/Controller/UsersController.php' line 137" }, "id": "6818c86d7d951" }

{ "reqId": "4lK2PQKH8nP628pPhu0U", "level": 3, "time": "2025-05-05T14:15:01+00:00", "remoteAddr": "", "user": false, "app": "core", "method": "", "url": "--", "message": "Error while running background job OCA\\Survey_Client\\BackgroundJobs\\AdminNotification (id: 12621, arguments: null)", "userAgent": "--", "version": "31.0.4.1", "exception": { "Exception": "Error", "Message": "Call to a member function getUsers() on null", "Code": 0, "Trace": [{ "file": "/var/www/html/lib/public/BackgroundJob/Job.php", "line": 61, "function": "run", "class": "OCA\\Survey_Client\\BackgroundJobs\\AdminNotification", "type": "->", "args": [null] }, { "file": "/var/www/html/lib/public/BackgroundJob/QueuedJob.php", "line": 43, "function": "start", "class": "OCP\\BackgroundJob\\Job", "type": "->", "args": [{ "__class__": "OC\\BackgroundJob\\JobList" }] }, { "file": "/var/www/html/lib/public/BackgroundJob/QueuedJob.php", "line": 29, "function": "start", "class": "OCP\\BackgroundJob\\QueuedJob", "type": "->", "args": [{ "__class__": "OC\\BackgroundJob\\JobList" }] }, { "file": "/var/www/html/cron.php", "line": 170, "function": "execute", "class": "OCP\\BackgroundJob\\QueuedJob", "type": "->", "args": [{ "__class__": "OC\\BackgroundJob\\JobList" }] }], "File": "/var/www/html/apps/survey_client/lib/BackgroundJobs/AdminNotification.php", "Line": 35, "message": "Error while running background job OCA\\Survey_Client\\BackgroundJobs\\AdminNotification (id: 12621, arguments: null)", "exception": [], "CustomMessage": "Error while running background job OCA\\Survey_Client\\BackgroundJobs\\AdminNotification (id: 12621, arguments: null)" }, "id": "6818c8891fcce" }

Additional info

No response

[lzlrd]

In the second log it looks like I'm having even more errors: Call to a member function getUsers() on null.

[solracsf]

Can you try 31.0.5 RC1 to see if it fixes it?

[lzlrd]

@solracsf, the problem still exists on 31.0.5.

[joshtrichards]

I don't think this is related to the linked commit. That wasn't in 31.0.4 and only appears in >=31.0.5.

Are you doing anything unusual like not using the admim gid somehow? That's the main way I can see that ended up null.

[Womabre]

I have the same issue. Hoped it would be fixed in 31.0.6 but I still can't access the Accounts page.

[Womabre]

I have the same issue. Hoped it would be fixed in 31.0.6 but I still can't access the Accounts page.

Running:
occ group:add admin
fixed it for me. The group "admin" already existed, but somehow when i recreated it it got a ID again...

[joshtrichards]

The group "admin" already existed, but somehow when i recreated it it got a ID again...

Likely the displayname of your existing group was admin but not the internal GID.

The GID admin is hardcoded here as of #51336

server/apps/settings/lib/Controller/UsersController.php

Lines 138 to 146 in e31c94d

	$adminGroup = $this->groupManager->get('admin');
	$adminGroupData = [
	'id' => $adminGroup->getGID(),
	'name' => $adminGroup->getDisplayName(),
	'usercount' => $sortGroupsBy === MetaData::SORT_USERCOUNT ? $adminGroup->count() : 0,
	'disabled' => $adminGroup->countDisabled(),
	'canAdd' => $adminGroup->canAddUser(),
	'canRemove' => $adminGroup->canRemoveUser(),
	];

This isn't a problem probably in most environments, but we should also probably find a better way to handle this.

Cc: @Pytal

Related: https://github.com/nextcloud/server/issues?q=state%3Aopen%20label%3A%22hotspot%3A%20account%20name%20handling%22%20group