APC UPS not showing values

[YOYONL89]

Hello,

I'm trying to get my APC Back-UPS pro 900 connected but it seems to fail to show any value's.
The following screenshot is what i see:

These are the variables coming from the List UPS Variables:

APC Back-UPS 900Pro (Unknown/Unknown/Unknown) battery.charge (Description unavailable) : 100 battery.charge.low (Description unavailable) : 50 battery.charge.warning (Description unavailable) : 50 battery.date (Description unavailable) : 2001/09/25 battery.mfr.date (Description unavailable) : 2024/06/03 battery.runtime (Description unavailable) : 2300 battery.runtime.low (Description unavailable) : 300 battery.type (Description unavailable) : PbAc battery.voltage (Description unavailable) : 27.1 battery.voltage.nominal (Description unavailable) : 24.0 device.mfr (Description unavailable) : American Power Conversion device.model (Description unavailable) : Back-UPS RS 900G device.serial (Description unavailable) : 3B1231X30657 device.type (Description unavailable) : ups driver.name (Description unavailable) : usbhid-ups driver.parameter.pollfreq (Description unavailable) : 30 driver.parameter.pollinterval (Description unavailable) : 15 driver.parameter.port (Description unavailable) : auto driver.parameter.productid (Description unavailable) : 0002 driver.parameter.serial (Description unavailable) : 3B1231X30657 driver.parameter.synchronous (Description unavailable) : auto driver.parameter.vendorid (Description unavailable) : 051D driver.version (Description unavailable) : 2.8.0 driver.version.data (Description unavailable) : APC HID 0.98 driver.version.internal (Description unavailable) : 0.47 driver.version.usb (Description unavailable) : libusb-1.0.26 (API: 0x1000109) input.sensitivity (Description unavailable) : medium input.transfer.high (Description unavailable) : 294 input.transfer.low (Description unavailable) : 176 input.voltage (Description unavailable) : 233.0 input.voltage.nominal (Description unavailable) : 230 ups.beeper.status (Description unavailable) : disabled ups.delay.shutdown (Description unavailable) : 20 ups.firmware (Description unavailable) : 879.L4 .I ups.firmware.aux (Description unavailable) : L4 ups.load (Description unavailable) : 26 ups.mfr (Description unavailable) : American Power Conversion ups.mfr.date (Description unavailable) : 2012/08/04 ups.model (Description unavailable) : Back-UPS RS 900G ups.productid (Description unavailable) : 0002 ups.realpower.nominal (Description unavailable) : 540 ups.serial (Description unavailable) : 3B1231X30657 ups.status (Description unavailable) : OL ups.test.result (Description unavailable) : No test initiated ups.timer.reboot (Description unavailable) : 0 ups.timer.shutdown (Description unavailable) : -1 ups.vendorid (Description unavailable) : 051d
This is the debug log:
`
7-11-2024 21:32:37 [12464, WinNUT]: Battery Status => Discharging
7-11-2024 21:32:38 [12464, UPS_Device]: Enter Retrieve_UPS_Datas
7-11-2024 21:32:38 [12464, UPS_Device]: battery.charge is not supported by server.
7-11-2024 21:32:38 [12464, UPS_Device]: Apply Fallback Value when retrieving battery.charge
7-11-2024 21:32:38 [12464, UPS_Device]: battery.voltage is not supported by server.
7-11-2024 21:32:38 [12464, UPS_Device]: Apply Fallback Value when retrieving battery.voltage
7-11-2024 21:32:38 [12464, UPS_Device]: battery.runtime is not supported by server.
7-11-2024 21:32:38 [12464, UPS_Device]: Apply Fallback Value when retrieving battery.runtime
7-11-2024 21:32:38 [12464, UPS_Device]: input.frequency is not supported by server.
7-11-2024 21:32:38 [12464, UPS_Device]: Apply Fallback Value when retrieving input.frequency
7-11-2024 21:32:38 [12464, UPS_Device]: input.voltage is not supported by server.
7-11-2024 21:32:38 [12464, UPS_Device]: Apply Fallback Value when retrieving input.voltage
7-11-2024 21:32:38 [12464, UPS_Device]: output.voltage is not supported by server.
7-11-2024 21:32:38 [12464, UPS_Device]: Apply Fallback Value when retrieving output.voltage
7-11-2024 21:32:38 [12464, UPS_Device]: ups.load is not supported by server.
7-11-2024 21:32:38 [12464, UPS_Device]: Apply Fallback Value when retrieving ups.load
7-11-2024 21:32:38 [12464, UPS_Device]: Unable to calculate UPS Batt_Charge: Batt_Voltage (-1) out of range.
7-11-2024 21:32:38 [12464, UPS_Device]: Unable to calculate battery runtime, missing UPS variables.
7-11-2024 21:32:38 [12464, UPS_Device]: Output_Voltage: -1, Batt_Voltage: -1, Batt_Capacity: -1, Batt_Charge: -1
7-11-2024 21:32:38 [12464, UPS_Device]: ups.status is not supported by server.
7-11-2024 21:32:38 [12464, UPS_Device]: Apply Fallback Value when retrieving ups.status
7-11-2024 21:32:38 [12464, UPS_Device]: UPS statuses have not changed since last update, skipping.
7-11-2024 21:32:38 [12464, WinNUT]: Updating UPS data for Form.
7-11-2024 21:32:38 [12464, WinNUT]: Updating battery icons based on charge percent: -1%
7-11-2024 21:32:38 [12464, WinNUT]: Update Dial
7-11-2024 21:32:38 [12464, WinNUT]: Update Icon
7-11-2024 21:32:38 [12464, WinNUT]: NotifyIcon Text =>
WinNUT Client - 2.3
Connected
On Battery (-1%)

7-11-2024 21:32:38 [12464, WinNUT]: Battery Status => Discharging
7-11-2024 21:32:38 [12464, Pref_Gui]: User clicked ViewLog button.
7-11-2024 21:32:38 [12464, Pref_Gui]: Opened UI window to log location.
`

Can anyone tell me what i'm doing wrong?

[gbakeman]

Hi there,

Thanks for the detailed issue report. Looking at the debug log, it seems that your NUT server is not providing any variables. I'd suggest restarting it as that sometimes fixes these issues, and if not you may need to pursue further troubleshooting in that regard. I'll transfer this to a discussion for now in case you want further assistance.