AI-assisted scripts for the business conversations most small business owners dread — written to help you say the hard thing clearly, professionally, and without blowing up the relationship.
This collection covers five situations that come up in almost every service business: raising your rates, addressing scope creep, chasing late payments, responding to negative reviews, and delivering feedback clients didn't ask for but need to hear.
| File | What it covers |
|---|---|
price-increase.md |
How to raise your rates with existing clients without losing them |
scope-creep.md |
How to address work that's gone beyond what was agreed |
late-payments.md |
How to follow up on overdue invoices without torching the relationship |
negative-reviews.md |
How to respond to bad reviews publicly and privately |
difficult-feedback.md |
How to deliver honest feedback clients didn't ask for but need to hear |
Each file includes ready-to-use templates and AI prompts to help you personalize them. The templates are starting points — designed to be adjusted for your voice, your relationship with the client, and the specifics of the situation.
General pattern:
- Find the situation that matches yours
- Read the framing section before jumping to the scripts — it matters
- Use the AI prompt to personalize the template for your situation
- Read the result out loud before sending or saying it
- Adjust anything that doesn't sound like you
Most small business owners avoid these conversations too long, then have them badly because the delay added frustration to the situation. The scripts in this collection are designed to be used early — before resentment builds, before the invoice is 90 days overdue, before the scope has ballooned past the point of easy correction.
The goal of every script here is the same: say the necessary thing in a way that respects the relationship and gives the other person room to respond well.
That doesn't always work. But it works far more often than avoidance does.
Pro-How helps small business owners use AI to build real systems — not just scripts — for how they work.
- AI Training and Strategy — start here if you're new to using AI in your business
- CRM Setup and AI Integration — track client communication inside a system that keeps you organized
- AI Hero Mini Challenge — a beginner-friendly paid training to get you using AI in 5 days
- Pro-How AI Club — an ongoing membership community for small business owners using AI
Built by Pro-How — AI training, strategy, and automation for small business owners. Myrtle Beach, South Carolina