docs: rework README and contributing docs

.github/ISSUE_TEMPLATE/---bug-report.md

@@ -8,26 +8,25 @@ assignees: ''
 ---
 
 <!--
-  Hi there! Thank you for discovering and submitting an issue.
+    Hi there! Thank you for submitting a bug report!
 
-  Before you submit this; let's make sure of a few things.
-  Please make sure the following boxes are ticked if they are correct.
-  If not, please try and fulfill these first.
+    Before you submit your issue, please review and follow the instructions at
+    https://python-poetry.org/docs/contributing/#reporting-bugs. Fully fill out the template below; insufficient
+    information or bad reproduction instructions will impair the ability of others to help you.
 -->
 
-<!-- Checked checkbox should look like this: [x] -->
-- [ ] I am on the [latest](https://github.com/python-poetry/poetry/releases/latest) Poetry version.
-- [ ] I have searched the [issues](https://github.com/python-poetry/poetry/issues) of this repo and believe that this is not a duplicate.
-- [ ] If an exception occurs when executing a command, I executed it again in debug mode (`-vvv` option).
+<!-- All the below information must be provided for others to understand and help with your issue. -->
+- **Poetry version**: <!-- Replace with version, e.g. from `poetry --version` -->
+- **Python version**: <!-- Replace with the version of Python being used to run Poetry, as reported by `poetry debug info` -->
+- **OS version and name**: <!-- Replace with version + name, e.g. Ubuntu 22.04 or macOS 12.6 -->
+- **pyproject.toml**: <!-- Replace with a link to a Gist (https://gist.github.com/) containing your sanitized pyproject.toml -->
 
-<!--
-  Once those are done, if you're able to fill in the following list with your information,
-  it'd be very helpful to whoever handles the issue.
--->
-
-- **OS version and name**: <!-- Replace with version + name -->
-- **Poetry version**: <!-- Replace with version -->
-- **Link of a [Gist](https://gist.github.com/) with the contents of your pyproject.toml file**: <!-- Gist Link Here -->
+<!-- All the below steps should be completed before submitting your issue. Checked checkbox should look like this: [x] -->
+- [ ] I am on the [latest](https://github.com/python-poetry/poetry/releases/latest) stable Poetry version, installed using a recommended method.
+- [ ] I have searched the [issues](https://github.com/python-poetry/poetry/issues) of this repo and believe that this is not a duplicate.
+- [ ] I have consulted the [FAQ](https://python-poetry.org/docs/faq/) and [blog](https://python-poetry.org/blog/) for any relevant entries or release notes.
+- [ ] If an exception occurs when executing a command, I executed it again in debug mode (`-vvv` option) and have included the output below.
 
 ## Issue
-<!-- Now feel free to write your issue, but please be descriptive! Thanks again 🙌 ❤️ -->
+<!-- Now feel free to write your issue, and please be as descriptive as possible! Make sure to include detailed reproduction steps. -->
+<!-- Thanks again 🙌 ❤ -->

.github/ISSUE_TEMPLATE/---documentation.md

@@ -1,22 +1,21 @@
 ---
-name: "\U0001F4DA Documentation"
-about: Did you find errors, problems, or anything unintelligible in the docs (https://python-poetry.org/docs)?
+name: "\U0001F4DA Documentation Issue"
+about: Did you find errors, omissions, or anything unintelligible in the documentation?
 title: ''
 labels: area/docs, status/triage
 assignees: ''
 
 ---
 
 <!--
-  Hi there! Thank you for discovering and submitting an issue with our documentation.
+    Hi there! Thank you for helping improve our documentation!
 
-  Before you submit this; let's make sure of a few things.
-  Please make sure the following boxes are ticked if they are correct.
-  If not, please try and fulfill these first.
+    Before you submit your issue, please make sure you have completed the checklist below.
 -->
 
-<!-- Checked checkbox should look like this: [x] -->
+<!-- All the below steps should be completed before submitting your issue. Checked checkbox should look like this: [x] -->
 - [ ] I have searched the [issues](https://github.com/python-poetry/poetry/issues) of this repo and believe that this is not a duplicate.
 
 ## Issue
-<!-- Now feel free to write your issue, but please be descriptive! Thanks again 🙌 ❤️ -->
+<!-- Now feel free to write your issue, and please be as descriptive as possible! -->
+<!-- Thanks again 🙌 ❤ -->

.github/ISSUE_TEMPLATE/---feature-request.md

@@ -1,23 +1,23 @@
 ---
 name: "\U0001F381 Feature Request"
-about: Do you have ideas for new features and improvements?
+about: Do you have ideas for new features or improvements?
 title: ''
 labels: kind/feature, status/triage
 assignees: ''
 
 ---
 
 <!--
-  Hi there! Thank you for wanting to make Poetry better.
+    Hi there! Thank you for submitting a feature request!
 
-  Before you submit this; let's make sure of a few things.
-  Please make sure the following boxes are ticked if they are correct.
-  If not, please try and fulfill these first.
+    Before you submit your issue, please review and follow the instructions at
+    https://python-poetry.org/docs/contributing/#suggesting-enhancements.
 -->
 
-<!-- Checked checkbox should look like this: [x] -->
+<!-- All the below steps should be completed before submitting your issue. Checked checkbox should look like this: [x] -->
 - [ ] I have searched the [issues](https://github.com/python-poetry/poetry/issues) of this repo and believe that this is not a duplicate.
-- [ ] I have searched the [documentation](https://python-poetry.org/docs/) and believe that my question is not covered.
+- [ ] I have searched the [FAQ](https://python-poetry.org/docs/faq/) and general [documentation](https://python-poetry.org/docs/) and believe that my question is not already covered.
 
 ## Feature Request
-<!-- Now feel free to write your idea for improvement. Thanks again 🙌 ❤️ -->
+<!-- Now feel free to write your issue, and please be as descriptive as possible! -->
+<!-- Thanks again 🙌 ❤ -->

.github/ISSUE_TEMPLATE/config.yml

@@ -1,7 +1,11 @@
 # Ref: https://help.github.com/en/github/building-a-strong-community/configuring-issue-templates-for-your-repository#configuring-the-template-chooser
-blank_issues_enabled: true
+blank_issues_enabled: false
 contact_links:
+- name: '💬 Discussions'
+  url: https://github.com/python-poetry/poetry/discussions
+  about: |
+    Ask questions about using Poetry, Poetry's features and roadmap, or get support and feedback for your usage of Poetry.
 - name: '💬 Discord Server'
   url: https://discordapp.com/invite/awxPgve
   about: |
-    Chat with the community, ask questions and learn about best practices.
+    Chat with the community and Poetry maintainers about both the usage of and development of the project.