Stablecoin Payment Operations Simulation

A hands-on project simulating payment and compliance operations for a stablecoin-based fintech product.

What This Project Shows

This project demonstrates how payment, KYC, and card-related issues are handled operationally in a stablecoin fintech.
It focuses on identifying recurring issues, analyzing ops data with SQL, and proposing process improvements.

Scope

• Onboarding & KYC operations
  
• Wallet funding (USDT / USDC)
  
• Payments & card declines
  
• Ops case tracking and SQL analysis

Ops Case Framework

Cases are structured by issue category, root cause, resolution path, TTR,
and preventability to mirror real fintech ops workflows.

Data & SQL Analysis

Operational cases are stored in SQLite and analyzed using SQL to identify bottlenecks and improvement opportunities.
See: analysis.sql

Key Takeaways

• KYC issues were the most frequent operational bottleneck.
  
• Payment and card issues showed longer resolution times due to vendor dependencies.
  
• Many issues were preventable through clearer UX guidance and ops playbooks.