When a heartbeat is triggered, if the agent returns the exact token NO_REPLY, the system should suppress the delivery of any message to the user. This is to prevent unnecessary "HEARTBEAT_OK" or empty messages from cluttering the chat when no proactive action is taken.
When a heartbeat is triggered, if the agent returns the exact token
NO_REPLY, the system should suppress the delivery of any message to the user. This is to prevent unnecessary "HEARTBEAT_OK" or empty messages from cluttering the chat when no proactive action is taken.