property 'contents' is not valid for 'SoftLayer_Ticket' when creating a ticket

[acamacho82]

Cannot create tickets with --body param, this happens when the slcli uses the REST endpoint.

It seems the contents in the code below needs to be removed since this property isn't in the datatype https://sldn.softlayer.com/reference/datatypes/SoftLayer_Ticket/

softlayer-python/SoftLayer/managers/ticket.py

Lines 69 to 74 in 0738549

	new_ticket = {
	'subjectId': subject,
	'contents': body,
	'assignedUserId': current_user['id'],
	'title': title,
	}

Actual Behavior

$ slcli ticket create --title "Test::SLCI" --subject-id 1001 --body "Example"

SoftLayerAPIError(500): The property 'contents' is not valid for 'SoftLayer_Ticket'.

Environment Information

OS information: ubuntu 18.04, windows 10
softlayer-python version (slcli --version): 5.7.1, 5.7.2
end-point: REST

[allmightyspiff]

As far as I can tell, contents has never been part of the SoftLayer_Ticket datatype ( https://sldn.softlayer.com/reference/services/SoftLayer_Ticket/createStandardTicket/ last updated Nov 28, 2018 ), but I'm not sure why this is suddenly not working... unless it just never worked in REST and only accidentally worked in XML

I think the contents in the new_ticket object is redundant anyway ( https://sldn.softlayer.com/reference/services/SoftLayer_Ticket/createStandardTicket/ ), as that is passed into createStandardTicket. Try removing that piece and see if this call works in both REST/XML.