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WIP: Add new, separated terms of service for dotcom and self-hosted instances #65

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WIP: Add new, separated terms of service for dotcom and self-hosted instances #65

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Add new, separated terms of service for dotcom and self hosted instances
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82 changes: 52 additions & 30 deletions docs/privacy.md
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Expand Up @@ -4,37 +4,53 @@ title: Sourcegraph Privacy Policy
permalink: privacy
---

Last modified: May 25, 2018
Last modified: December 3, 2018

Sourcegraph, Inc. (**&quot;Sourcegraph,&quot; &quot;we,&quot; &quot;our,&quot;** or **&quot;us&quot;**) understands that privacy is important to our online visitors to our Sourcegraph.com website and users of our online services (collectively, for the purposes of this Privacy Policy, our **&quot;Website&quot;**). Self-hosted Sourcegraph instances are not included in the definition of Website (collectively, our **&quot;Service&quot;** or **&quot;Services&quot;**). This Privacy Policy explains how we collect, use, share and protect your personal information that we collect through our Service. By using our Service, you agree to the terms of this Privacy Policy and our <a href="/terms">Terms of Service</a>.
Sourcegraph, Inc. (**"Sourcegraph," "we," "our,"** or **"us"**) understands that privacy is important to our online visitors to our Sourcegraph.com website and users of our online services (collectively, for the purposes of this Privacy Policy, our **"Website"**). Self-hosted Sourcegraph instances are not included in the definition of Website (collectively, our **"Service"** or **"Services"**). This Privacy Policy explains how we collect, use, share and protect your personal information that we collect through our Service. By using our Service, you agree to the terms of this Privacy Policy and our <a href="/terms">Terms of Service</a>.

<div class="alert alert-info">

Quick links:

- [How and what we collect from Sourcegraph.com visitors](#Information-from-Sourcegraph-com-visitors)
- [How and what we collect from self-hosted Sourcegraph instances](#Information-from-self-hosted-Sourcegraph-instances)
- [The complete list of what we collect from self-hosted Sourcegraph instances](https://docs.sourcegraph.com/admin/pings#pings)

</div>

Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our <a href="/terms">Terms of Service</a>.

**DATA CONTROLLER**
## DATA CONTROLLER

The Data Controller for Sourcegraph and our Services is:

Sourcegraph, Inc. <br/>142 Minna Street, 2nd Floor, San Francisco, CA 94105

**WHAT INFORMATION DO WE COLLECT AND FOR WHAT PURPOSE**
## WHAT INFORMATION DO WE COLLECT AND FOR WHAT PURPOSE

The categories of information we collect can include:

- **Information you provide to us directly:** We may collect personal information such as a username, first and last name, email address, and payment information, when you register for a Sourcegraph account, participate in forums, comment on blog posts, or if you correspond with us.
- **Information we collect from third parties and social media sites:** We may collect information about you from third party services. For example, we may receive information about you if you interact with our site through various social media, for example, by logging in through or liking us on Facebook or following us on Twitter. The data we receive is dependent upon your privacy settings with the social network. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Service.
- **Information we collect from third parties and social media sites:** We may collect information about you from third-party services. For example, we may receive information about you if you sign in to our site using an identify provider such as GitHub.com, or through your actions on social media, for example, liking us on Facebook or following us on Twitter. The data we receive is dependent upon your privacy settings with the third-party service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Service.

We use this information to operate, maintain, and provide to you the features of the Service. We may use this information to communicate with you, such as to send you email messages, and to follow up with you to offer news and information about our Service. We may also send you Service-related emails or messages (e.g., account verification, change or updates to features of the Service, technical and security notices). For more information about your communication preferences, see "Your Choices About Your Information" below.

We use this information to operate, maintain, and provide to you the features of the Service. We may use this information to communicate with you, such as to send you email messages, and to follow up with you to offer news and information about our Service. We may also send you Service-related emails or messages (e.g., account verification, change or updates to features of the Service, technical and security notices). For more information about your communication preferences, see &quot;Your Choices About Your Information&quot; below.
## HOW WE USE COOKIES AND OTHER TRACKING TECHNOLOGY TO COLLECT INFORMATION

**HOW WE USE COOKIES AND OTHER TRACKING TECHNOLOGY TO COLLECT INFORMATION**
### Information from Sourcegraph.com visitors

**Information from Sourcegraph.com visitors**
<div class="alert alert-info">

We and our third party partners may automatically collect certain types of usage information when you visit or use our Website.
View our <a href="/terms-dotcom">Terms of Service for Sourcegraph.com</a>.

- For instance, when you visit our Website, we may send one or more cookies &#151; a small text file containing a string of alphanumeric characters &#151; to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Website (e.g., the pages you view, the links you click, how frequently you access the Website, and other actions you take on the Website), and allow us to track your usage of the Website over time.
- We may collect log file information about your browser or mobile device each time you access the Website. Log file information may include anonymous information such as your web request, Internet Protocol (&quot;IP&quot;) address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on the Website, domain names, landing pages, pages viewed, and other such information.
</div>

We and our third-party partners may automatically collect certain types of usage information when you visit or use our Website.

- For instance, when you visit our Website, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Website (e.g., the pages you view, the links you click, how frequently you access the Website, and other actions you take on the Website), and allow us to track your usage of the Website over time.
- We may collect log file information about your browser or mobile device each time you access the Website. Log file information may include anonymous information such as your web request, Internet Protocol ("IP") address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on the Website, domain names, landing pages, pages viewed, and other such information.
- We may employ clear gifs (also known as web beacons) in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Website.
- We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Website. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the Website.
- We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Website. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third-party applications, and other information that assists us in analyzing and improving the Website.

Although we do our best to honor the privacy preferences of our Users, we are not able to respond to Do Not Track signals from your browser at this time.

Expand All @@ -59,23 +75,29 @@ We use third-party applications such as Stripe to manage corporate billing. Thes

We do not use any third-party services in our Services, or share user personal information with any third-party services, such as ad networks, for the purpose of advertising to you, or that use cookies or other tracking technologies to collect information about you for the purpose of advertising to you.

**Usage information from self-hosted Sourcegraph instances**
### Information from self-hosted Sourcegraph instances

<div class="alert alert-info">

View our <a href="/terms-self-hosted">Terms of Service for self-hosted instances</a>.

</div>

Sourcegraph collects information about usage from each self-hosted Sourcegraph instance (Server and Data Center deployments) through a server ping. The server ping sends a payload containing data such as total number of users and whether certain features are enabled or in use.
Sourcegraph collects information about usage from each self-hosted Sourcegraph instance through a server ping. The server ping sends a payload containing data such as total number of users and whether certain features are enabled or in use.

The only personal information collected is the email address the initial Sourcegraph installer and site admin (or, if that user is deleted or demoted to not be an admin, the first such active site admin). This information allows us to contact the technical administrator of the Sourcegraph instance to deliver information about product updates and policy changes, and for customer development purposes. Other than the initial site admin email address, only aggregates of usage data are sent: no usernames, user emails, user personal information, code, repository names, file names, URLs, or other content is sent to Sourcegraph. You can read more about the server ping in our documentation. Customers can contact Sourcegraph at <a href="mailto:support@sourcegraph.com">support@sourcegraph.com</a> to opt out of server pings.
The only personal information collected is the email address the initial Sourcegraph installer and site admin (or, if that user is deleted or demoted to not be an admin, the first such active site admin). This information allows us to contact the technical administrator of the Sourcegraph instance to deliver information about product updates and policy changes, and for customer development purposes. Other than the initial site admin email address, only aggregates of usage data are sent: no usernames, user emails, user personal information, code, repository names, file names, URLs, or other content is sent to Sourcegraph. You can [read more about the server ping in our documentation](https://docs.sourcegraph.com/admin/pings#pings). Customers can contact Sourcegraph at <a href="mailto:support@sourcegraph.com">support@sourcegraph.com</a> to opt out of server pings.

**BASES FOR PROCESSING YOUR INFORMATION**
## BASES FOR PROCESSING YOUR INFORMATION

**Performance of a contract:** The use of your information may be necessary to perform the contract that you have with us. For example, if you use our Service to purchase Sourcegraph product subscriptions or services, create a profile, post and comment through our Websites, or request information through our Websites, we will use your information to carry out our obligation to complete and administer that contract or request.

**Legitimate interests:** We use your information for our legitimate interests, such as to provide you with the best content through our Service and communications with users and the public, to improve and promote our products and services, and for administrative, security, fraud prevention and legal purposes.

**Consent:** We may rely on your consent to use your personal information for certain direct marketing purposes, such as sending you newsletter updates about Sourcegraph products. You may withdraw your consent at any time through the unsubscribe feature provided with each marketing email or by contacting us at the addresses given at the end of this Privacy Policy.

**SHARING YOUR INFORMATION**
## SHARING YOUR INFORMATION

We may share your personal information in the instances described below. For further information on your choices regarding your information, see the &quot;Your Choices About Your Information&quot; section below.
We may share your personal information in the instances described below. For further information on your choices regarding your information, see the "Your Choices About Your Information" section below.

We may share your personal information with:

Expand All @@ -89,7 +111,7 @@ We may also aggregate or otherwise strip data of all personally identifying char

Any information or content that you voluntarily disclose for posting to the Service becomes available to the public, as controlled by any applicable privacy settings. If you remove information or content that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information.

**GLOBAL PRIVACY PRACTICES**
## GLOBAL PRIVACY PRACTICES

Information we collect will be stored and processed in the United States in accordance with this Privacy Policy but we understand that users from other countries may have different expectations and rights with regard to their privacy. For all Sourcegraph.com visitors, Website users, and self-hosted Sourcegraph users, no matter their country of location, we will:

Expand All @@ -115,9 +137,9 @@ Additional rights that may apply to you in certain instances:

To exercise your privacy rights, you can contact us directly at <a href="mailto:support@sourcegraph.com">support@sourcegraph.com</a>.

**YOUR CHOICES ABOUT YOUR INFORMATION**
## YOUR CHOICES ABOUT YOUR INFORMATION

**How to control your communications preferences:** You can stop receiving promotional email communications from us by clicking on the &quot;unsubscribe link&quot; provided in such communications. We make every effort to promptly process all unsubscribe requests. For as long as you are using our Services, you may not opt out of Service-related communications (e.g., account verification, changes/updates to our products or features of the Service, technical and security notices).
**How to control your communications preferences:** You can stop receiving promotional email communications from us by clicking on the "unsubscribe link" provided in such communications. We make every effort to promptly process all unsubscribe requests. For as long as you are using our Services, you may not opt out of Service-related communications (e.g., account verification, changes/updates to our products or features of the Service, technical and security notices).

**Modifying or deleting your information:** If you already have an account on the Website, you may access, update, alter, or delete your basic user profile information by logging into your account and updating profile settings.

Expand All @@ -127,28 +149,28 @@ We will delete inactive accounts and any personal information in them after a pe

If you have any questions about reviewing, modifying or deleting your account information, you can contact us directly at <a href="mailto:support@sourcegraph.com">support@sourcegraph.com</a>.

**HOW WE STORE AND PROTECT YOUR INFORMATION**
## HOW WE STORE AND PROTECT YOUR INFORMATION

**Storage and processing:** Your information collected through the Service may be stored and processed in the United States or any other country in which Sourcegraph or its subsidiaries, affiliates or service providers maintain facilities. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which Sourcegraph or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

**Keeping your information safe:** Sourcegraph cares about the security of your information, and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through the Service. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, Sourcegraph will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

**USER DATA**
## USER DATA

Sourcegraph&#39;s collection, storage, and use of User Data, and our responsibilities with respect to such User Data, are set forth in our <a href="/terms">Terms of Service</a> and are not covered by this Privacy Policy.
Sourcegraph's collection, storage, and use of User Data, and our responsibilities with respect to such User Data, are set forth in our <a href="/terms">Terms of Service</a> and are not covered by this Privacy Policy.

**CHILDREN&#39;S PRIVACY**
## CHILDREN'S PRIVACY

Sourcegraph does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. If you are based in the European Union, we will not knowingly collect your information if you are under the age of 16. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 13 or child in the European Union under 16, please contact us at <a href="mailto:support@sourcegraph.com">support@sourcegraph.com</a>.

**LINKS TO OTHER WEB SITES AND SERVICES**
## LINKS TO OTHER WEB SITES AND SERVICES

Our Service may integrate with or contain links to other third party sites and services. We are not responsible for the practices employed by third party websites or services embedded in, linked to, or linked from the Service and your interactions with any third-party website or service are subject to that third party&#39;s own rules and policies.
Our Service may integrate with or contain links to other third-party sites and services. We are not responsible for the practices employed by third-party websites or services embedded in, linked to, or linked from the Service and your interactions with any third-party website or service are subject to that third party's own rules and policies.

**HOW TO CONTACT US**
## HOW TO CONTACT US

If you have any questions about this Privacy Policy or the Service, please contact us at <a href="mailto:support@sourcegraph.com">support@sourcegraph.com</a>.

**CHANGES TO OUR PRIVACY POLICY**
## CHANGES TO OUR PRIVACY POLICY

Sourcegraph may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices. When we do so, we will revise the &#39;last modified&#39; date at the top of this page.
Sourcegraph may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices. When we do so, we will revise the 'last modified' date at the top of this page.
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