Omnitive Converse is a Conversation AI solution that allows you to build and manage Bots (also known as Virtual Assistants). Bots are autonomous, always-on representatives of your business that can help service your Customers or Employees needs across a wide variety of scenarios.
Converse Bots are able to:
- Interpret and answer user questions
- Guide users to relevant information
- Perform transactions on behalf of users
For example, a HR Bot can be configured to help your employees process their expense claims and a Customer Support Bot can help answer frequently asked questions and reset a customer's account password.
Omnitive Converse allows you to create engaging conversation experiences, and allow your customers & employees to become more productive.
The core modules found in Converse are:
- Intent Dashboard - to manage the list of intents for the Bot
- Intent Editor - use for building content and conversations
- Libraries - for organising and access control of the intents
- Bots - to manage the Bots and making changes to look & feel for each Bot
- Common Space - a knowledge base where Bots can share common intents
- Unhandled Phrase Manager - for triaging of unseen phrases
- Analytics - to visualising the performance of the Bot
- Plugins - to manage the different plugins uploaded in Converse
As chat has become ubiquitous and accessible to users of all skill levels, no training is required for end-users to interact with Bots you create.