Problem
On desktop web, when the agent is busy processing, users can type and submit a new message which gets queued as "pending" and is sent automatically once the agent finishes. However, on mobile web (iPhone PWA / mobile browser), this pending message queuing does not seem to work — the send button is either disabled or the message is not queued while the agent is running.
Steps to Reproduce
- Open a session on mobile web (iPhone Safari / PWA)
- Send a message and wait for the agent to start processing
- While the agent is running, type a new message and try to send it
Expected: The message should be queued as "pending" and sent once the agent finishes (same as desktop web behavior).
Actual: The message cannot be sent / is not queued on mobile.
Comparison
- Desktop web: Pending message queuing works correctly
- Mobile web: Does not work
Environment
- iPhone, iOS, Safari / PWA
- Mobile web browsers in general
Problem
On desktop web, when the agent is busy processing, users can type and submit a new message which gets queued as "pending" and is sent automatically once the agent finishes. However, on mobile web (iPhone PWA / mobile browser), this pending message queuing does not seem to work — the send button is either disabled or the message is not queued while the agent is running.
Steps to Reproduce
Expected: The message should be queued as "pending" and sent once the agent finishes (same as desktop web behavior).
Actual: The message cannot be sent / is not queued on mobile.
Comparison
Environment