Support conversation history fails when customer provides code snippets or special characters

[jack-arturo]

You can use this ticket as an example:

https://support.verygoodplugins.com/conversation/35492?folder_id=7

The auto-generated output is missing the conversation:

## Problem Summary
WP Fusion integration with GiveWP is triggering a PHP warning during the donation flow.

## Customer
xxxxx

## Root Cause Analysis
- Initial support diagnostics indicate the integration between WP Fusion and GiveWP triggers a PHP warning during the donation processing path.
- No stack trace or exact warning message was provided in the conversation; further logs are required to pinpoint whether the warning is caused by:
  - unexpected null/undefined data returned from GiveWP hooks, or
  - WP Fusion attempting to access metadata/fields that do not exist for the donation object, or
  - a deprecated function/argument mismatch between plugin versions.
- Based on the support note, this is a reproducible integration error during the donation flow rather than a UI-only issue.

## Steps to Reproduce
1. Install and activate WP Fusion and GiveWP on a WordPress site.
2. Configure WP Fusion to sync contact data on GiveWP donations (use customer-provided or default settings).
3. Create a donation via GiveWP frontend form.
4. Observe server error log or display for a PHP warning during donation processing (check debug.log if WP_DEBUG and WP_DEBUG_LOG are enabled).

Note: exact warning text and stack trace were not captured in the original report — capturing those is required to narrow the cause.

## Plugin Conflicts
- No explicit third-party plugin conflicts were reported in the conversation.
- Recommend reproducing on a staging site with only WP Fusion + GiveWP active to reduce noise from other plugins.

## Support Team Findings (internal notes)
- Internal note: "GitHub issue created: #114 WP Fusion + GiveWP integration triggers PHP warning during donation flow".
- Support flagged this as an integration-triggered PHP warning during donation processing; further diagnostics (warning text, stack trace, PHP version, and plugin versions) are required.

## Customer Environment
- Reporter: xxxx 
- Report created: 2025-08-28T00:22:05+02:00
- Additional environment details (WordPress version, PHP version, WP Fusion version, GiveWP version, active theme/plugins) were not provided — request these from the customer when investigating.

## Recommended Next Steps
- Request the full PHP warning message and stack trace (enable WP_DEBUG/WP_DEBUG_LOG if needed).
- Ask for exact WP, PHP, WP Fusion, and GiveWP versions and a list of active plugins.
- Attempt reproduction on staging with minimal plugins active; capture error logs and plugin hook traces.
- If reproducible, add unit/integration test cases for the donation hook handling in WP Fusion.

## Conversation Context (Last 7 Days)

The following JSON contains the full conversation history for AI analysis:

```json
{
    "subject": "WP Fusion + GiveWP Integration Issue and PHP Warning",
    "created_at": "2025-08-28T00:22:05+02:00",
    "messages": [
        {
            "timestamp": "2025-08-28T00:22:05+02:00",
            "sender_type": "Customer",
            "sender_name": "Customer",
            "message": "Name: xxxxx"
        },
    ]
}