Support Mistakes is a repository focused on common mistakes in technical support and how they impact users, product quality, and team efficiency.
Instead of focusing only on best practices, this project explores what goes wrong in real support scenarios — and why.
The main content of this repository is written in Portuguese (Brazil).
The README is written in English to make the purpose of the project accessible to a broader audience.
The goal of this repository is to highlight recurring mistakes in support workflows, helping teams:
- recognize harmful patterns
- improve communication with users
- avoid unnecessary escalations
- build better problem analysis habits
Many support issues are not caused by system failures, but by how problems are handled.
By understanding common mistakes, support teams can:
- reduce repeated issues
- improve product feedback
- create better user experiences
- technical support professionals
- product teams
- anyone involved in user problem analysis
Mistakes are part of any process.
What matters is recognizing them early and using them as opportunities to improve.