docs: deprecate enterprise/professional support SLAs; add supported versions window#157
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docs: deprecate enterprise/professional support SLAs; add supported versions window#157mateo-berri wants to merge 1 commit into
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…d versions window - docs/proxy/release_cycle.md: replace the Enterprise Support bullets with a note that SLAs are being re-defined (LIT-3184). - docs/enterprise.md: add a 'Supported Versions' subsection clarifying that enterprise support covers the last 4 stable releases (~1 month), and deprecate the specific response SLA table until SLAs are finalized. Co-authored-by: Mateo Wang <mateo-berri@users.noreply.github.com>
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Summary
Updates the two documentation pages covering enterprise/professional support:
docs/proxy/release_cycle.md#enterprise-supportdocs/enterprise.md#professional-supportChanges
docs/proxy/release_cycle.md— Enterprise SupportReplaced the existing bullets (which stated we only support the latest stable release, with up to 90 days of support across major bumps) with an
:::infonote explaining that the section is being updated while we re-define what our enterprise support SLAs look like. Points users to enterprise.litellm.ai/demo in the interim.docs/enterprise.md— Professional Supportv1.x.x:main-stable, with a link to the Release Cycle page for context on how releases are cut.:::infonote explaining that SLAs are being revised. Custom SLA / direct-contact path is preserved.Why
Per the discussion in #litellm-support-team, the previously published SLAs no longer reflect our intended enterprise support posture, and we want to clearly communicate the supported release window (last 4 stable releases / ~1 month) while we finalize updated SLAs.
Notes
#enterprise-support,#professional-support) are preserved so existing inbound links continue to work.Slack Thread