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docs: deprecate enterprise/professional support SLAs; add supported versions window #157

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23 changes: 15 additions & 8 deletions docs/enterprise.md
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Expand Up @@ -111,14 +111,21 @@ We run the proxy; you focus on your product.

Included with every enterprise license: a dedicated Slack/Teams channel with our engineering team for integration, deployment, and provider troubleshooting.

| Severity | Response SLA |
|---|---|
| **Sev 0** — 100% production traffic failing | 1 hour |
| **Sev 1** — partial production impact | 6 hours |
| **Sev 2–3** — setup issues, non-urgent bugs | 24 hours (7am–7pm PT, Mon–Sat) |
| **Security patches** | 72 hours |

Custom SLAs available on request.
### Supported Versions

We provide enterprise support for the **last 4 stable releases** (approximately the most recent month of `v1.x.x:main-stable` releases). Stable releases come out weekly — see the [Release Cycle](./proxy/release_cycle.md) for details on how releases are cut and promoted.

If you are running an older release, we recommend upgrading to a release within the supported window before opening a support request.

### Response SLAs

:::info

Our response SLAs are currently being updated. We will publish revised SLA details here once they are finalized.

For time-sensitive issues, please reach out via your dedicated support channel or [book a call](https://enterprise.litellm.ai/demo) — custom SLAs are available on request.

:::

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9 changes: 7 additions & 2 deletions docs/proxy/release_cycle.md
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Expand Up @@ -26,6 +26,11 @@ Stable releases come out every week (typically Sunday)

### Enterprise Support

:::info

This section is being updated. We are currently re-defining what our enterprise support SLAs look like and will publish updated details here soon.

In the meantime, please [reach out](https://enterprise.litellm.ai/demo) if you have questions about enterprise support for a specific release.

:::

- Stable releases come out every week. Once a new one is available, we no longer provide support for an older one.
- If there is a MAJOR change (according to semvar conventions - e.g. 1.x.x -> 2.x.x), we can provide support for upto 90 days on the prior stable image.