Wallet - Wallet cannot be enabled after Onfido identify

[lanitochka17]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

---

Version Number: 1.4.83-0
Reproducible in staging?: Y
Reproducible in production?: Unable to check
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Issue reported by: Applause - Internal Team

Issue found when executing PR #42589

Action Performed:

1. Login to ND
2. GO to Account Settings > Wallet > enable
3. Proceed the flow with name Alberta Charleson
4. Complete Onfido identification

Expected Result:

Bank account added. No message about impossibility of enabling wallet

Actual Result:

Bank account added. Message 'Unfortunately your wallet cannot be enabled at this time. Please chat with Concierge for further assistance.' is displayed under wallet balance

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6512180_1718296305520.wallet_1.mp4

Bug6512180_1718296305542.wallet_2.mp4

View all open jobs on GitHub

[melvin-bot]

Triggered auto assignment to @puneetlath (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[lanitochka17]

@puneetlath FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors

[puneetlath]

Seems like likely just a one-off because we fail if Onfido takes more than 6 seconds to respond. Asked for a re-test.

[kavimuru]

@puneetlath tester able to reproduce with new account applausetester+bp1306w@applause.expensifail.com

WLT_2.mp4

WLT_1.mp4

[NikkiWines]

Demoting per this discussion