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murtaza98
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KevLehman
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Sep 13, 2021
ee/app/livechat-enterprise/server/hooks/checkAgentBeforeTakeInquiry.ts
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Co-authored-by: Kevin Aleman <kevin.aleman@rocket.chat>
KevLehman
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Sep 14, 2021
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Sep 22, 2021
…to feat/seats-cap-fixes * 'feat/seats-cap' of github.com:RocketChat/Rocket.Chat: Chore: Re-enable session tests on local after removal of mongo-unit (#23263) [BREAK] Moved role-sync and advanced SAML settings to EE (#23107) Remove uneffective conditional Always create seats limit banners Move startup Change occurences of Livechat to omnichannel were applicable (#23199) Regression: Log Sections not respecting Log Level setting (#23230) [BREAK] Removed support of MongoDB 3.4; Deprecated MongoDB 3.6 and 4.0 (#22907) Regression: Fix user registration stuck (#23254) [FIX] Mark agents as unavailable when they logout (#23219) [FIX] Toolbox click not working on Safari(iOS) (#23244) [FIX] Omnichannel On hold chats being forwarded to offline agents (#23185) [BREAK] LDAP Refactoring (#23171) [IMPROVE] Canned response admin settings (#23190) Chore: Update Livechat widget to 1.9.4 (#23198) useEndpoint (#23209) [FIX] Wrong docs link on Omni-Webhook page (#23117)
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Proposed changes (including videos or screenshots)
Issue(s)
After 3.16.2 version, if the agent puts a chat on hold and turns the omnichannel off (offline agent) , the chats still being redirected to offline agents.
Steps to test or reproduce
Further comments