taigers · garrethpxy · Oct 28, 2020 · Oct 28, 2020 · Oct 30, 2020 · Oct 30, 2020
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diff --git a/SUMMARY.md b/SUMMARY.md
@@ -4,7 +4,7 @@
 
 ## Essentials
 
-* [Introduction](essentials/key-concepts.md)
+* [What is Converse?](essentials/key-concepts.md)
 * [Signing In and Out](essentials/signing-in-and-out.md)
 * [Libraries and Intent Management](essentials/libraries-and-intent-management.md)
 * [Intent & Content Building](essentials/intent-and-dialog-building/README.md)

diff --git a/essentials/bot-management.md b/essentials/bot-management.md
@@ -17,7 +17,7 @@ A list of existing bots will appear. To manage a bot, click on its name. You wil
 To create a new bot:
 
 1. On the Bot Manager page, click ![](../.gitbook/assets/184.png). A pop-up window will be displayed asking for the Bot Name.
-2. Enter the name in the **Bot Name** field and click on ![](../.gitbook/assets/185.png).
+2. Enter the name in the **Bot Name** field and click on ![](../.gitbook/assets/241.png).
 
 ![](../.gitbook/assets/186.png)
 
@@ -26,7 +26,7 @@ To create a new bot:
 
 ![](../.gitbook/assets/190.png)
 
-After clicking ![](../.gitbook/assets/191.png) or pasting the link into another browser tab, the bot will appear as shown below.
+After clicking ![](../.gitbook/assets/188%20%281%29.png) or pasting the link into another browser tab, the bot will appear as shown below.
 
 ![](../.gitbook/assets/192.png)
 
@@ -35,7 +35,7 @@ After clicking ![](../.gitbook/assets/191.png) or pasting the link into another
 To editing bot name, simply navigate to the
 
 1. Select the bot from the bot manager page to navigate to the Edit Bot page.
-2. Click on the![](../.gitbook/assets/193.png)icon beside the bot name to enable editing.
+2. Click on the![](../.gitbook/assets/187%20%281%29.png)icon beside the bot name to enable editing.
 
 ![](../.gitbook/assets/194.png)
 
@@ -248,7 +248,7 @@ To upload a new avatar image:
 
 You can preview the newly uploaded image under the Preview Section.
 
-1. Click ![](../.gitbook/assets/215.png) to save the uploaded image. Otherwise, click cancel.
+1. Click ![](../.gitbook/assets/215%20%281%29.png) to save the uploaded image. Otherwise, click cancel.
 
 ![](../.gitbook/assets/216.png)
 
@@ -264,7 +264,7 @@ The tab where you can customize the Public Chat UI landing page.
 
 1. Use the HTML and CSS editor to add your code for the landing page.
 2. Toggle Turn On to switch if you want the landing page to appear in the chat UI.
-3. Click ![](../.gitbook/assets/217.png).
+3. Click ![](../.gitbook/assets/215.png).
 
 ![](../.gitbook/assets/218.png)
 

diff --git a/essentials/chat-analytics.md b/essentials/chat-analytics.md
@@ -80,11 +80,6 @@ The following metrics are covered and shown as “cards” on the chatbot perfor
         </ul>
       </td>
     </tr>
-    <tr>
-      <td style="text-align:left">Chatbot Rating</td>
-      <td style="text-align:left">Higher is better</td>
-      <td style="text-align:left">The average chatbot rating received</td>
-    </tr>
     <tr>
       <td style="text-align:left">Total Fallback Count</td>
       <td style="text-align:left">Lower is better</td>

diff --git a/essentials/common-space.md b/essentials/common-space.md
@@ -24,7 +24,7 @@ Converse supports creating any number of Restricted and Open Library types. This
 
 ### Creating Common Libraries
 
-1. Navigate to the ![](../.gitbook/assets/158.png) tab of the navigation bar.
+1. Navigate to the ![](../.gitbook/assets/166%20%281%29.png) tab of the navigation bar.
 2. Select the ![](../.gitbook/assets/159.png)on the library side panel. The following Popup will appear:![](../.gitbook/assets/160.png)
 3. Fill in the library name and assign the intended library type. The library type shown depends on what was configured beforehand \(see [Common Library Types](common-space.md#common-library-types)\)
 4. Click ![](../.gitbook/assets/161.png)

diff --git a/essentials/improving-your-bot-with-unhandled-phrases.md b/essentials/improving-your-bot-with-unhandled-phrases.md
@@ -39,7 +39,7 @@ To begin processing unhandled phrases, it is important to first identify and “
 ![](../.gitbook/assets/117.png)
 
 1. Click the ![](../.gitbook/assets/118.png)button. Upon clicking, the system will attempt to group the unhandled phrases together based on their meaning.
-2. Once the intents are grouped, toggle the ![](../.gitbook/assets/119.png) switch to **ON**. The checkboxes for the intents and their parent group will turn red.
+2. Once the intents are grouped, toggle the ![](../.gitbook/assets/122%20%281%29.png) switch to **ON**. The checkboxes for the intents and their parent group will turn red.
 3. Start “marking” invalid intents by checking the checkboxes. ![](../.gitbook/assets/120.png)
 4. To confirm “marking”, click on the ![](../.gitbook/assets/121.png) button. A pop-up window will be displayed asking for confirmation. Select **Yes** to confirm “marking”.
 5. Toggle the ![](../.gitbook/assets/122.png) switch to OFF.
@@ -76,7 +76,7 @@ As multiple Unhandled Phrases can have the same meaning, they should be resolved
 
 ### Resolving by Adding to Existing Intent
 
-To resolve the selected unhandled phrases within each group, select the ![](../.gitbook/assets/128.png)button on the top-right corner of the group. A pop-up window is displayed with the following sections:
+To resolve the selected unhandled phrases within each group, select the ![](../.gitbook/assets/132%20%281%29.png)button on the top-right corner of the group. A pop-up window is displayed with the following sections:
 
 1. Phrase\(s\) Involved – This section displays the list of phrases that you selected and want to resolve.
 2. How to Resolve? – This section allows you to select the method you wish to resolve the selected unhandled phrases with.
@@ -96,7 +96,7 @@ For each listed intent, you can view and edit the intent details by clicking ![]
 **To resolve phrases with this method,**
 
 1. Select one from the suggested intents or search for an intent by name. If there is no suitable existing intent, skip this step and click Create new intent for this phrase.
-2. Click the ![](../.gitbook/assets/131.png) button. Once done, the resolved unhandled phrases will be moved to the Resolved section.
+2. Click the ![](../.gitbook/assets/131%20%281%29.png) button. Once done, the resolved unhandled phrases will be moved to the Resolved section.
 
 ### Resolving by Creating New Intent
 
@@ -105,19 +105,19 @@ To resolve phrases with this method,
 1. Select the **Create new intent for this phrase** option.
 2. Add a name for the new intent.
 3. Select a library.
-4. Click the ![](../.gitbook/assets/133.png) button. Once done, the resolved phrase is immediately added to the newly created intent and taught to the bot. These phrases will then be moved to the Resolved section.
+4. Click the ![](../.gitbook/assets/131.png) button. Once done, the resolved phrase is immediately added to the newly created intent and taught to the bot. These phrases will then be moved to the Resolved section.
 
 ### Viewing Previously Resolved Phrases
 
 To view previously resolved phrases, select the ![](../.gitbook/assets/134.png) tab on the left hand panel of the unhandled phrases manager. All resolved phrases will be displayed and you will be able to:
 
-1. View each conversation log by selecting ![](../.gitbook/assets/135.png). The conversation log will allow you to review the context of conversation which led to the unhandled phrase.
+1. View each conversation log by selecting ![](../.gitbook/assets/124%20%281%29.png). The conversation log will allow you to review the context of conversation which led to the unhandled phrase.
 2. Revert resolved phrases.
 
 ### Reverting Previously Resolved Phrases
 
 To revert previously resolved unhandled phrases:
 
-1. Under the Actions column for the selected phrase, click the ![](../.gitbook/assets/136.png) button.
+1. Under the Actions column for the selected phrase, click the ![](../.gitbook/assets/125%20%281%29.png) button.
 2. A pop-up window will appear asking for confirmation of reversion for the selected phrase.
 
diff --git a/essentials/intent-and-dialog-building/change-an-intents-status.md b/essentials/intent-and-dialog-building/change-an-intents-status.md
@@ -22,7 +22,7 @@ It can also be viewed in the header section of the Intent Editor page for a spec
 
 You should make the majority of content edits to your Intent while it is still INACTIVE.
 
-Once the Intent is ready to be shown to the Public, click on the "Activate Intent" button in the Intent Editor page![](../../.gitbook/assets/62.png)
+Once the Intent is ready to be shown to the Public, click on the "Activate Intent" button in the Intent Editor page![](../../.gitbook/assets/62%20%281%29.png)
 
 Now, you will be able to trigger this Intent from the Public Chat UI.
 

diff --git a/essentials/intent-and-dialog-building/create-an-intent.md b/essentials/intent-and-dialog-building/create-an-intent.md
@@ -30,7 +30,7 @@ Great, you've successfully created your first Intent!
 
 To force-trigger an Intent, you can click the Quick-Test ![](../../.gitbook/assets/33.png) button at Intent Editor's top section, which will trigger the Intent in the Admin Chat UI as shown below:
 
-![](../../.gitbook/assets/34.png)
+![](../../.gitbook/assets/62.png)
 
 This will trigger the Intent in the Admin Chat UI, as though a Chat User had asked a question and triggered this Intent.
 

diff --git a/essentials/key-concepts.md b/essentials/key-concepts.md
@@ -1,4 +1,4 @@
-# Introduction
+# What is Converse?
 
 TAIGER Converse is a Conversation AI Platform that allows you to build and manage Bots \(also known as Virtual Assistants\). Bots are autonomous, always-on representatives of your business that can help service your Customers or Employees needs across a wide variety of scenarios. For example, a HR Bot can be configured to help your employees process their expense claims and a Customer Support Bot can help answer frequently asked questions and reset a customer's account password.
 

diff --git a/essentials/libraries-and-intent-management.md b/essentials/libraries-and-intent-management.md
@@ -249,7 +249,7 @@ Notes:
 ### **Import Intents via Excel**
 
 1. Select Library you wish to import into from the Library Side Panel.
-2. Click on the ![](../.gitbook/assets/16.png) button. The Import popup for configuration and excel uploading will be displayed.
+2. Click on the ![](../.gitbook/assets/15%20%281%29.png) button. The Import popup for configuration and excel uploading will be displayed.
 
 ![](../.gitbook/assets/17.png)
 

diff --git a/essentials/user-and-roles-management.md b/essentials/user-and-roles-management.md
@@ -19,7 +19,7 @@ To access the settings for User & Roles Management:
 
 ![](../.gitbook/assets/240.png)
 
-1. Complete the form and click on ![](../.gitbook/assets/241.png) to create the new user.
+1. Complete the form and click on ![](../.gitbook/assets/241%20%281%29.png) to create the new user.
 
 ## View User
 
@@ -122,13 +122,13 @@ The breakdown of the roles and access rights will be covered in more detail in t
       <td style="text-align:left">View Intents, Phrases, Libraries</td>
       <td style="text-align:left">Full Access for All Bots</td>
       <td style="text-align:left">Yes, if have View Permission on Bot</td>
-      <td style="text-align:left"></td>
+      <td style="text-align:left">Yes, if have View Permission on Bot</td>
     </tr>
     <tr>
       <td style="text-align:left">Create/Edit/Delete Intents, Phrases, Libraries for a Bot</td>
       <td style="text-align:left">Full Access for All Bots</td>
       <td style="text-align:left">Yes, if have Edit Permission on Bot</td>
-      <td style="text-align:left"></td>
+      <td style="text-align:left">Yes, if have Edit Permission on Bot</td>
     </tr>
     <tr>
       <td style="text-align:left">Train NLU</td>
@@ -153,19 +153,19 @@ The breakdown of the roles and access rights will be covered in more detail in t
       <td style="text-align:left">Edit Bot Name</td>
       <td style="text-align:left">Full Access for All Bots</td>
       <td style="text-align:left">Yes, if have Edit Permission on Bot</td>
-      <td style="text-align:left"></td>
+      <td style="text-align:left">Yes, if have Edit Permission on Bot</td>
     </tr>
     <tr>
       <td style="text-align:left">Manage Bot Libraries</td>
       <td style="text-align:left">Full Access for All Bots</td>
       <td style="text-align:left">Yes if have Edit permissions on Bot</td>
-      <td style="text-align:left"></td>
+      <td style="text-align:left">Yes, if have Edit Permission on Bot</td>
     </tr>
     <tr>
       <td style="text-align:left">Manage Bot Administrators and Permissions</td>
       <td style="text-align:left">Full Access for All Bots</td>
       <td style="text-align:left">Yes if have Owner permissions on Bot</td>
-      <td style="text-align:left"></td>
+      <td style="text-align:left">Yes if have Owner permissions on Bot</td>
     </tr>
     <tr>
       <td style="text-align:left">
@@ -194,13 +194,13 @@ The breakdown of the roles and access rights will be covered in more detail in t
       <td style="text-align:left">View Unhandled Phrases</td>
       <td style="text-align:left">Full Access for All Bots</td>
       <td style="text-align:left">Yes, if have View Permission on Bot</td>
-      <td style="text-align:left"></td>
+      <td style="text-align:left">Yes, if have View Permission on Bot</td>
     </tr>
     <tr>
       <td style="text-align:left">Resolve / Mark Invalid / Revert</td>
       <td style="text-align:left">Full Access for All Bots</td>
       <td style="text-align:left">Yes, if have Edit Permission on Bot</td>
-      <td style="text-align:left"></td>
+      <td style="text-align:left">Yes, if have Edit Permission on Bot</td>
     </tr>
     <tr>
       <td style="text-align:left">Group Similar Phrases</td>
@@ -222,7 +222,7 @@ The breakdown of the roles and access rights will be covered in more detail in t
       <td style="text-align:left">View Ontology</td>
       <td style="text-align:left">Full Access for All Bots</td>
       <td style="text-align:left">Yes, if have View Permission on Bot</td>
-      <td style="text-align:left"></td>
+      <td style="text-align:left">Yes, if have View Permission on Bot</td>
     </tr>
     <tr>
       <td style="text-align:left">